Summary

Scholars is a rapidly expanding premium supplemental education brand dedicated to delivering exceptional tutoring and mentoring for students of all ages in catching up, keeping up, and getting ahead. As we continue to scale our footprint nationwide, our long-term success relies heavily on the operational excellence and profitability of our existing local franchise owners. We are looking for an analytical, detail-oriented, and coaching-minded Location Growth and Support Coordinator to serve as an operational partner for our franchisees.

The heart of the Location Growth and Support Coordinator role is conducting in-depth performance analyses and serving as a brand guardian and business coach, including evaluating compliance, analyzing unit-level financials, identifying operational bottlenecks, and guiding franchisees to maximize same-store sales and profitability.

Key Duties and Responsibilities

- Franchise Compliance & Accountability: Understand the Franchise Agreement and Scholars’ operating processes, the obligations of the franchisor and franchisees; enforce compliance with the Agreement by franchisees; and communicate any breaches to the Scholars’ Leadership team.
- Learning & Development: Assist in the development, presentation, and maintenance of Scholars' training programs, operational documentation, and resources.
- Help Desk & Systems Management: Provide on-demand support to franchisees and troubleshoot issues arising from any Scholars’ software systems, in conjunction with answering and managing Help Desk Tickets.
- Comprehensive Location Analysis: Conduct routine, unannounced, and scheduled on-site operational analyses to evaluate brand compliance, cleanliness, safety, customer service, and product/service quality.
- Scorecard Management: Utilize corporate analysis tools and scorecards to document findings with precision, generating detailed compliance reports for both the franchisee and the corporate leadership team.
- Data-Driven Coaching:



Analyze unit-level key performance indicator data to identify strengths and opportunities.
- Root-Cause Analysis: Go beyond pointing out issues by observing daily operations to identify the root causes of standard deviations, operational bottlenecks, or complaints.
- Coaching & Corrective Action Planning: Coach franchisees to increase same-store growth and lead post-analysis debriefs with franchise owners. For underperforming or non-compliant locations, collaboratively develop, implement, and track Performance Improvement Plans in coordination with the Operations Department.
- Corporate Liaison: Serve as the day-to-day operational lifeline for corporate location Education Directors and act as Centre Manager for corporate and franchised locations as needed.
- System Rollouts: Drive the successful field adoption of current corporate initiatives, program updates, equipment upgrades, or technology integrations, ensuring locations execute changes smoothly and compliantly.
- Franchise Community Engagement: Attend Scholars-led events, including, but not limited to, the annual conference and other special events, and location-led community events, including, but not limited to, Grand Openings and Open House-style events.

Qualifications & Skills

- Education: Bachelor’s degree in Business Administration, Communications, Management, or a related field.
- Experience: 2–4 years of experience in franchising, multi-unit operations, customer success, or account management.
- Project Management: Proven ability to manage multiple complex timelines simultaneously.




- Communication: Exceptional verbal and written communication skills, with a talent for translating corporate strategy into actionable steps for small business owners.
- Analytical Acumen: Ability to read and analyze data and identify areas of operational inefficiency.
- Tech Savvy: Proficiency with various CRM softwares, project management tools, and GSuite.
- Travel: Willingness to travel for site visits, training, and annual franchise conventions.

Other Details

- Hours of Work: Monday - Thursday: 12 - 8 pm, Saturdays: 9 am - 2 pm, and three flex hours a week to align with location hours of operation and time zone differences
- Location: Hybrid between between a corporate location and site visits
- Travel Requirements: Reliable personal vehicle for location visits at least two days a week
- Additional Documentation: A clean Vulnerable Sector Check completed within the last three months
- Dress Code: Smart business
- Compensation: $65 000 - $75 000 per annum, commensurate with experience.
- Opportunities for advancement within the company exist as we are North America’s fastest-growing tutoring business.

Application Requirements

- Application Closing Date: Friday, October 23, 2026 at 5 pm ET
- Applications for consideration must also include a customized cover letter of no more than one page highlighting your fit for this role and describing a time you conducted an operational review or analysis that directly led to improved financial or operational performance for a business unit, and details of the result.

Pay: $65,000.00-$75,000.00 per year

Benefits

- Extended health care

Ability to commute/relocate:
- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

Education:
- Bachelor's Degree (required)

Experience:
- Franchising, operations, or account management: 2 years (required)

Work Location: In person

📌 GTA-Based Location Growth & Support Coordinator (Greater Toronto Area)
🏢 Scholars HQ
📍 Greater Toronto Area