About The Scotsman

Nestled in the historic and picturesque heart of Niagara-on-the-Lake, The Scotsman Hotel offers guests a premier boutique hospitality experience defined by charm, elegance, and personalized service. We pride ourselves on creating a warm, welcoming, and memorable environment for every visitor who walks through our doors. Our dedicated team works collaboratively to deliver exceptional standards of comfort and care, blending heritage ambiance with modern convenience.

Summary The Guest Services Team Member plays a pivotal role in delivering our signature boutique hospitality by providing attentive, hands-on service across multiple hotel operations. This dynamic role encompasses breakfast service delivery, front desk management, housekeeping support, and guest relations. The ideal candidate is an organized, hospitable, and versatile professional who ensures seamless morning operations, welcoming check-ins, immaculate room staging, and an overall exceptional guest experience from the moment visitors arrive.

Flexibility to work weekends and holidays is required.

Responsibilities

· Breakfast Service & Hospitality: Serve meals during breakfast service*,* attentively tending to guests' needs throughout their morning dining experience.

· Front Desk & Guest Services: Manage guest check-ins and check-outs, process room billings, and assist with reservation management as required.

· Key Issuance: Create and issue secure electronic or physical room keys for arriving guests.

· Property Tours & Orientation: Provide informative hotel and grounds tours, offering clear instructions and local guidance to ensure guests feel fully oriented.

· Luggage Assistance: Assist guests by bringing suitcases up to their rooms upon arrival.

· Room Maintenance & Turn-Down: Perform daily room turn-downs, work alongside the housekeeping crew to dress and refresh the beds and general cleaning duties for hotel rooms and common areas.

· Housekeeping & Staging: Stage guest rooms, ensure all supplies are fully refilled and restocked,



and maintain pristine presentation standards.

· Laundry Duties: Handle light laundry operations, specifically laundering andironing items such as bathmats and pillowcases.

· Guest Satisfaction: Proactively anticipate and respond to guest inquiries and requests to ensure their stay exceeds expectations.

Qualifications

· At least 2+ years proven experience in a customer service, hospitality, or hotel environment is preferred.

· Ability to work weekends and holidays.

· Excellent interpersonal and communication skills with a warm, skilled, and welcoming demeanor.

· High attention to detail and strong organizational skills with the ability to manage multiple duties efficiently (e.g., front desk tasks, service, and housekeeping support).

· Physical stamina capable of standing for extended periods, managing light laundry duties, and assisting with luggage handling.

· Basic computer and administrative literacy for handling reservations, billing, and key creation.

What We're Looking For The ideal candidate is:

· Warm, personable, and guest-focused.

· Self-motivated and comfortable working autonomously.

· Able to work in a team environment and contribute to success collectively.

· Proud to deliver memorable experiences that exceed guest expectations.

Join The Scotsman Hotel and help create unforgettable mornings for guests seeking the finest boutique luxury experience in Niagara-on-the-Lake. [thescotsmanhotel.ca]

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.The Scotsman Hotel is committed to equity, diversity and inclusivity in the workplace. We welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

The Scotsman

Hotel complies with the Accessibility for Ontarians with Disabilities Act (AODA) and accommodation is available during the recruitment process; we will also provide suitable accommodation when required in consultation with the job applicant.

Pay: $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Guest Services Team Member (Niagara-on-the-Lake)
🏢 The Scotsman Hotel
📍 Niagara-on-the-Lake