Join PAL Group of Companies as a Help Desk Analyst in St. John’s, NL, where your IT skills can shine. Provide essential support to internal and external users with desktop, server, and networking expertise. As a Help Desk Analyst, you’ll deliver Tier 1 and 2 system support to our dedicated team.

Your role includes assisting external managed services customers, maintaining server systems, and ensuring a high-functioning network. Collaborate closely with cross-functional teams to diagnose user issues and communicate solutions effectively. Key Responsibilities:

- Provide Tier 1 and 2 end-user support in office and remotely
- Maintain and monitor server performance and health
- Troubleshoot desktop and application installation issues
- Configure and manage networking devices across LAN/WAN
- Improve system efficiency through infrastructure enhancements Requirements:
- University degree in Computer Science or related field
- Experience with MS Office and Office 365 applications
- Familiarity with cloud technologies like AWS and Azure
- Strong knowledge of Windows and Linux systems
- Excellent communication and interpersonal skills Leverage your technical skills to support a diverse team at PAL Group of Companies in St. John’s.

📌 Help Desk Analyst at PAL Group (St. John's)
🏢 PAL Aerospace
📍 St. John's