Hotel General Manager – Courtyard by Marriott Brampton

Reports to: Vice President of Operations / Corporate Operations Manager

Responsible for: Overall Hotel Operations and Hotel Leadership Team

Position Summary

We are seeking an experienced and results-driven Hotel General Manager to oversee the day-to-day operations of the Courtyard by Marriott Brampton. The General Manager will be responsible for delivering exceptional guest experiences, achieving financial targets, developing the hotel team, and ensuring compliance with company, brand, health and safety, and employment standards.

Key Responsibilities

- Lead and oversee all hotel departments and daily operations.
- Develop and implement business plans, budgets, forecasts, and operational strategies.
- Monitor revenue, expenses, profitability, and key performance indicators, taking action to address trends and variances.
- Lead, coach, develop, and evaluate department managers and employees.
- Oversee recruitment, onboarding, training, performance management, employee relations, and disciplinary matters in partnership with Human Resources.
- Drive guest satisfaction and ensure timely and professional resolution of guest concerns.
- Ensure compliance with company policies, Marriott brand standards, employment legislation, health and safety requirements, and applicable collective agreements.
- Maintain high standards of cleanliness, service quality, property condition, security, and safety.
- Work closely with Sales & Marketing to drive revenue, strengthen client relationships, and support business development.
- Oversee Food & Beverage and catering operations, ensuring quality, profitability, and service standards.




- Ensure effective purchasing, inventory control, cost management, and financial reporting.
- Support preventive maintenance, capital projects, renovations, and emergency property requirements.
- Maintain positive relationships with guests, employees, owners, corporate leadership, suppliers, and the local community.
- Communicate company policies, procedures, and operational expectations effectively across the hotel.
- Ensure appropriate emergency, security, fire, health and safety, and crisis management procedures are maintained.
- Act as Manager on Duty and provide hands-on operational support when required.
- Perform other related duties as assigned.

Required Qualifications & Skills
- Previous General Manager or senior hotel management experience.
- Strong knowledge of hotel operations, revenue management, budgeting, forecasting, sales, and cost control.
- Strong leadership, communication, organizational, and problem-solving skills.
- Experience managing and developing a diverse team.
- Knowledge of employee relations, employment legislation, and health and safety requirements.
- Ability to work effectively under pressure and meet operational and financial deadlines.
- Strong guest-service orientation and professional communication skills.
- Ability to work flexible schedule, including evenings, weekends, and holidays when required.
- Ability to walk and inspect the property regularly and assist with operational needs when necessary.
- Proficiency in English, both written and verbal.

Pay: $85,000.00 per year

Perks

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Hotel General Manager (Brampton)
🏢 Crown Group of Hotels
📍 Brampton