Icentia is a company based in Quebec City that, with its innovative products and analysis service, is democratizing ambulatory medical testing for diagnostic purposes.

Because we operate in the medical field, the reliability and security of our technology infrastructure are essential. Icentia is looking for an IT Technician who will provide quality support to our teams in Quebec, across Canada, in the United Kingdom, and in the United States, protect our systems against cybersecurity threats, and support our artificial intelligence initiatives.

At Icentia...

We put the patient first, always and without exception.

We take pride in our work.

We take ownership of our deliverables.

We work together, both in person and remotely.

We collaborate with our internal and external customers to deliver the products they need.

A typical day …

For Icentia's IT infrastructure and corporate cybersecurity will allow you to:

- Support and maintain the local infrastructure of the Quebec City offices

- Manage and maintain the IT equipment inventory

- Support remote employees in Quebec and across Canada

- Support the local office infrastructure and employees in the United States (New York State)

- Manage Icentia's Microsoft tenant

- Act as the point of contact with and between our IT and cybersecurity partners

- Analyze and manage alerts from our cybersecurity tools

- Propose improvements

For the application security of Icentia's software will allow you to:

- Participate in technology watch on web application cybersecurity





- Assess the gaps between global application cybersecurity standards (OWASP, NIST) and the implementation of Icentia's applications

- Propose solutions to close these gaps

- Help prepare responses to our clients' cybersecurity questionnaires

Icentia's AI Transformation will allow you to:

- Lead the deployment of AI agents at Icentia

- Train users on their optimal use

- Automate workflows using AI agents

Ideally, you have…

- 5 years of experience
- in network administration (LAN/WAN, VPN, firewall, Wi-Fi)

- in administering Windows and Linux workstations
- in IT inventory management and hardware lifecycle

- Experience in remote support and multi-site management

- Knowledge of SIEM / SOC tools and cybersecurity alert management

- Familiarity with compliance requirements and regulatory frameworks (e.g., Quebec's Bill 25, GDPR, etc.)

- Ability to interact with external IT/cybersecurity vendors and partners

- Enjoys collaborating with and supporting colleagues

- Demonstrates autonomy and robust prioritization skills

- Bilingual in French and English

And if you also have experience with…

- Knowledge of OWASP standards (Top 10, ASVS) and NIST

- Experience in vulnerability assessment and gap analysis

- Understanding of web application architectures (API, cloud, microservices)

- Ability to propose technical remediation recommendations

- Active technology watch in application cybersecurity

- Basic knowledge of generative AI and its business use case

…then we’d love to have you on our team!

📌 HR-– IT Technician, Cybersecurity and AI Agents (Quebec City)
🏢 Icentia
📍 Quebec City