Join Absolute Security's Vancouver team as an IT Support Analyst and enhance employee tech experiences. Provide exceptional support while working in a vibrant, hybrid environment. As part of the IT team, you’ll help employees worldwide by resolving technical issues with macOS, Windows, iOS, and Android systems.

Your role involves maintaining the support ticket queue, ensuring SLAs are met, and participating in exciting project work. With your knack for customer service, you’ll ensure IT documentation is explicit and keep hardware organized to enable seamless operations. Key Responsibilities:

- Resolve technical issues for global employees
- Manage the support ticket queue effectively
- Set up and upgrade laptops and phones
- Assist with IT documentation and inventory
- Participate in after-hours on-call rotation Requirements:
- 2–5 years in an IT support role
- Familiarity with Active Directory and ticketing systems
- Strong communication and problem-solving skills
- Experience with automation tools like Power Automate
- Understanding of Windows and Mac operating systems Bring your expertise to Absolute Security and ensure top-tier IT support!

📌 IT Support Analyst at Absolute Security (Vancouver)
🏢 Absolute Security
📍 Vancouver