Job Summary

We are seeking a dynamic and proactive IT Support Technician to join our technology team! In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your enthusiasm for technology and exceptional communication skills will help ensure smooth daily operations across various operating systems and hardware platforms.

This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on our organization’s productivity and user experience.

Responsibilities

- Provide technical support to end-users via help desk tickets, phone, and in-person interactions, ensuring prompt resolution of hardware, software, and network issues.
- Troubleshoot and resolve problems related to desktop support, operating systems (Windows, macOS, Linux), and software applications such as Microsoft Office.
- Manage computer hardware including installation, configuration, maintenance, and upgrades of desktops, laptops, peripherals, and network devices.
- Assist with computer networking tasks such as LAN setup, firewall configuration, VPN access, and troubleshooting connectivity issues.
- Use service management tools like ServiceNow, Jira, BMC Remedy to document incidents, track progress, and ensure timely resolution.
- Support network security measures by configuring firewalls and monitoring network traffic to prevent unauthorized access.
- Collaborate with team members on projects involving operating system deployment,



software troubleshooting, and system updates.

Qualifications

- Proven experience in technical support or desktop support roles with a strong understanding of operating systems including Windows, macOS, and Linux.
- Familiarity with computer networking concepts such as LAN (Local Area Network), VPN (Virtual Private Network), and firewall management.
- Experience using service management tools like ServiceNow, Jira or BMC Remedy for incident tracking and reporting.
- Knowledge of hardware components including computers, peripherals, routers, switches and other network devices.
- Strong communication skills with the ability to explain technical issues clearly to non-technical users.
- Ability to troubleshoot software issues related to operating systems or applications such as Microsoft Office suite.
- Nice-to-have skills include experience with help desk support environments and customer service excellence.

Join us as an IT Support Technician where your technical expertise fuels our success! Bring your passion for problem-solving and your drive for continuous learning — we’ll provide the platform for you to grow your career while supporting our organization’s technological backbone!

Pay: $50,000.00-$60,000.00 per year

Benefits

- Dental care
- In office parking
- RRSP match

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Willingness to travel:
- 50% (preferred)

Work Location: In person

📌 IT Support Technician (Toronto)
🏢 Chisida IT Services
📍 Toronto