Drive employee IT experiences at Roche as an IT Workplace Specialist. Collaborate with stakeholders, provide solutions, and ensure customer satisfaction in an agile workplace. As an IT Workplace Professional at Roche Diagnostics, you will oversee IT end user services while ensuring a high-quality employee experience.
Your role emphasizes effective communication and adoption of IT solutions across Canada, leveraging your 5+ years of experience in onsite and remote technical support for both PC and Mac environments. Key Responsibilities:
- Monitor service level agreements for IT support
- Achieve high customer satisfaction ratings for end-user services
- Implement IT initiatives promptly across sites
- Optimize service delivery for events and meetings
- Manage service providers and contracts efficiently Requirements:
- Associate degree in IT, Computer Science, or related field
- Minimum 5 years of technical support experience
- Bilingual in English and French
- Understanding of operating systems and applications
- Knowledge of ITIL processes and ServiceNow a plus Excel in IT support, stakeholder collaboration, and user satisfaction as part of Roche's mission.
📌 IT Workplace Specialist at Roche (Laval)
🏢 Roche
📍 Laval