02 Oct
|
Astra North Infoteck
|
Toronto
02 Oct
Astra North Infoteck
Toronto
IVR Application Developer – Cisco CVP/ Amazon Connect
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required:
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
- Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.
- Java development with client backend integrations (HTTP REST APIs, OAuth2, XML Web Services, MS SQL Server).
- Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
- Knowledge of UCCE / ICM (integration of CVP IVR applications with UCCE routing scripts, DNIS, queuing to skill group, CTI variables, Finesse Agent Desktop), Cyara.
- Solid knowledge of AWS Amazon Connect is a plus.
📌 IVR Application Developer – Cisco CVP/ Amazon Connect (Toronto)
🏢 Astra North Infoteck
📍 Toronto