Required Skills & Experience

5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst

Strong experience with IT Asset Management (ITAM)

Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM)

Experience gathering business requirements and documenting processes

Knowledge of IT governance, risk management, compliance, and IT general controls

Solid understanding of asset lifecycle management

Experience with ServiceNow ITAM, HAM, SAM, and/or CMDB

Strong analytical, problem-solving, and stakeholder management skills

Advanced Excel and reporting experience

Excellent written and verbal communication skills

Nice to Have Skills & Experience

Experience within financial services or other regulated environments

Experience supporting ITAM maturity or transformation initiatives

Exposure to EOL/EOS governance

ITIL and/or IAITAM certification

Experience supporting audits and regulatory reviews

The Senior ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and ServiceNow ITAM initiatives. This role combines ITAM governance expertise with business systems analysis responsibilities,



including requirements gathering, process improvement, stakeholder engagement, and control documentation.

Key Responsibilities

Support ITAM governance frameworks, policies, standards, and controls

Gather and document business requirements, process maps, and functional requirements

Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes

Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement

Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities

Support IT general controls, compliance initiatives, and audit requirements

Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements

Support ServiceNow ITAM initiatives, including HAM, SAM, and CMDB

- Develop reporting, dashboards, and executive-level presentations

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position. Pay Rate: $52/hr - $54/hr

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

📌 ITAM Governance Analyst (Toronto)
🏢 Insight Global
📍 Toronto