Job Opportunity: Supply Chain & Customer Operations Coordinator

Trinity Specialty Steel (TSS) is a premier supplier and service center specializing in high-quality stainless-steel materials for the home appliance and industrial sectors. Based in Vancouver, Canada, we are recognized for our technical expertise, responsive service, and ability to deliver customized solutions to global industry leaders.

As our business continues to grow across North and Central America, we are also actively expanding into new sectors through strategic investments and preparations for a new production plant in the United States. This is an exciting time to join TSS as we move into our next phase of global growth and innovation.

At TSS, success means both strong business performance and meaningful social contribution. As we pursue long-term philanthropic initiatives, we value people who demonstrate integrity, humility, gratitude, professionalism, respect for others, and a positive attitude toward learning.

We are looking for an organized and responsible Supply Chain & Customer Operations Coordinator to support our existing customer accounts and coordinate the full order cycle—from customer requirements and order processing to sourcing, inventory, shipment, delivery, and settlement.

This role focuses on existing customer relationships, order management, and end-to-end supply chain coordination, working closely with customers, suppliers, and logistics partners across different countries.

We welcome both experienced applicants and entry-level candidates. Relevant experience is an asset, but we also value attention to detail, clear communication, accountability, and a willingness to learn. Responsibilities and the level of independent ownership will reflect the successful candidate’s experience and capabilities.

Key Responsibilities

- Coordinate day-to-day activities for assigned customer accounts and build strong, long-term customer relationships.
- Respond to customer inquiries, coordinate technical and commercial requirements, and follow through on delivery, quality, or service issues.
- Prepare and maintain quotations, pricing records,



purchase orders, sales orders, and account documentation.
- Coordinate end-to-end supply chain activities, including forecasting, ordering, inventory, shipment, delivery, and settlement.
- Prepare and organize documents required for international trade and export/import transactions.
- Communicate with customers, suppliers, factories, warehouses, and logistics partners to keep orders on track.
- Prepare documentation for annual site audits and participate in factory visits as required.
- Support transportation and logistics planning, including identifying opportunities to improve efficiency and reduce costs.
- Contribute to business development initiatives, special projects, and other related duties as assigned.

Qualifications

- Bachelor’s degree or higher.
- Strong English and Korean communication skills, both verbal and written.
- Proficiency in Microsoft Office.
- Strong organizational skills, attention to detail, and reliable follow-through.
- Ability to manage multiple tasks, communicate proactively, and work collaboratively.
- Familiarity with international trade terminology and ERP systems, or a willingness to learn and use them in daily operations.
- Ability to travel internationally, including to the USA, Mexico, Asia, Europe, and other regions as needed.
- Legal authorization to work in Canada in a long term.

Preferred Qualifications

- Knowledge of cross-border shipping and triangular trade transactions involving suppliers, customers, and delivery destinations across different countries
- Relevant certifications in international trade, logistics, or supply chain management are preferred
- Relevant qualified experience in supply chain coordination, customer account management, international trade,



logistics, or a related field; three or more years of experience is an asset.
- Ability to use AI tools effectively and responsibly, with strong awareness of confidentiality, data security, and the need to protect internal company information when using external AI platforms

Core Competencies

- Excellent negotiation and communication skills, both verbal and written
- Strong organizational, planning, and time management abilities
- Detail-oriented with a high level of documentation accuracy and follow-through
- Strong analytical and problem-solving skills with the ability to adapt in a fast-paced environment
- High level of professionalism, integrity, and accountability
- A humble, positive, and growth-oriented attitude with a willingness to learn and collaborate

Working Hours & Benefits

- Regular working hours: 10:00 AM to 6:00 PM
- Flexibility in working hours is required to accommodate business needs and coordination across international time zones
- Access to the gym and health management facilities located within the company building
- After successful completion of the 3-month probation period, employees become eligible for a group benefits plan, including:
- Dental Care
- Life Insurance
- Disability Insurance
- Extended Health Care
- Additional Health Spending Account (HSA) support
- Partial lunch meal support provided

What We Value At TSS, we place significant weight not only on experience and technical capability, but also on a person’s mindset and character. We are looking for someone who is respectful, responsible, and appreciative, and who is eager to learn with a positive attitude. We believe the right attitude lays the foundation for long-term growth, trust, and meaningful contribution within our company and beyond.

How to Apply

Please send your resume and cover letter to [email protected].

Pay: From $45,000.00 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- Paid time off
- Vision care

Work Location: In person

📌 [Korean/English] Supply Chain & Customer Operations Coordinator (Vancouver)
🏢 Trinity Specialty Steel
📍 Vancouver