Manager, Laboratory Operations - Vancouver The Manager, Laboratory Operations is accountable for providing operational leadership and management for assigned Laboratories within Provincial Health Services Authority (PHSA). Working in close collaboration with the LM Laboratories leadership team and the site medical director, reporting to the appropriate Director, the Manager ensures the delivery of quality, timely, effective and efficient diagnostic laboratory services needed to support program/service delivery and plans within an academic, research and client centered environment and in accordance with internationally recognized levels of excellence. The Manager holds the responsibility to manage and guide assigned staff and to develop, monitor and maintain an operating budget for the Laboratories.

Shape the Future of Health Care in Beautiful British Columbia , Vancouver

Why Choose British Columbia if you already don’t live here?

- A Lifestyle Like No Other: Whether you’re exploring Vancouver, Richmond and North Vancouver, vibrant city life, skiing in world-class Whistler, or enjoying the serene beaches of the Sunshine Coast, or the beauty of the Fraser Valley, BC offers endless opportunities for adventure and relaxation.
- Natural Beauty at Your Doorstep: From lush rainforests to stunning mountain ranges, BC’s awe-inspiring landscapes provide the perfect backdrop for both work and play.
- A Thriving, Diverse Community: Experience the rich culture, outstanding cuisine, and welcoming spirit that make BC one of the most desirable places to live.
- Family-Friendly and Safe: With excellent schools, healthcare, and community programs, BC’s Lower Mainland is the ideal place to build a future.

Why Join Us?

- Collaborative Excellence: Work alongside other health care professionals such as technologists, laboratory assistants, doctors and nurse clinicians dedicated to innovation and quality care.
- We have laboratories in rural and remote setting as well as state of the art urban hospitals
- Meaningful Impact: Support diverse clinical areas, community-based to tertiary care hospitals with state of the art diagnostics, ensuring optimal outcomes for all patient populations. Work in an organization that celebrates diversity, is driven by compassion and is at the forefront of exceptional care and innovation.
- Be part of an amazing team on the Sunshine Coast and Lower Mainland that really emphasizes quality and patient care: Provincial Laboratory Medicine Services (PLMS) works collaboratively with partners such as, Fraser Health , Vancouver Coastal Health and Providence Health Care, to ensure the laboratory system is meeting the needs of British Columbians

What you’ll do

As a key part of our 24/7 multidisciplinary team, you will:

- Working with the operations director and site medical director, implements plans, goals and objectives in accordance with the strategic plans of the organization to ensure delivery of a comprehensive range of laboratory and diagnostic services.
- Responsible for the resolution of operational problems and for the development of plans for normal and contingency operations of the laboratories such as strike contingency planning and other requirements.
- Directs the business operations of assigned Laboratories which includes but is not limited to the administrative and technical operations of the laboratory; financial management and control of the operating budget; maintenance of safety, quality and accreditation standards.
- Works with medical staff for service reviews and setting of service objectives by initiating data collection and analysis for service planning and improvement. Oversees follow up as agreed on.
- Partners with senior technical and medical staff and other stakeholders to review equipment, methodology, and new scientific development and facilitate the introduction of new diagnostic laboratory technologies as appropriate and in accordance with the strategic plan.
- Develops and maintains effective working relationships with other departments, groups and team members through continual liaison and builds successful collaboration to ensure integration of services and to support the delivery of high-quality health care; facilitates interdisciplinary cooperation, participates on committees, and provides regular relevant communication on pertinent matters.
- Provides leadership in establishing priorities for allocation of available resources including identifying resources for Laboratory Divisions/Programs and services such as planning for space, equipment and staff.
- Provides leadership in the implementation of new systems or programs within the assigned LM Laboratories in order to ensure successful outcomes. Participates in or leads process redesign at the site/s.
- Defines an effective workforce plan consistent with strategic goals and objectives and within the context of operational demands and environmental and resource constraints. Oversees the recruitment and professional development of non-medical staff members and ensures that staff members are achieving a level of performance that meets the highest standards within their areas of function.

What you bring

Qualifications

- A level of education, training, and experience equivalent to a Bachelor of Science Degree in Medical Technology and Certification with the Canadian Society for Medical Laboratory Science as an Advanced Registered Technologist (ART)



or post graduate education in Business and/or Hospital Administration plus a minimum seven years of recent related experience as a Medical Technologist with five years in a leadership capacity or an equivalent combination of education, training, and experience
- In depth knowledge of regulatory policies, legislation, and processes relevant to laboratory licensing in BC. Solid understanding of Diagnostic Accreditation Program and other provincial or federal legislation of laboratory information systems and laboratory technology and equipment.
- Ability to work independently and as part of a leadership team
- Demonstrated analytical and problem solving skills.
- Ability to deal effectively with all levels of staff.
- Demonstrated ability to supervise and lead staff. Strong computer skills, including financial applications, spreadsheet programs and word processing software required.

Familiarity with regulatory bodies and policies/procedures relevant to laboratory diagnostic services in Canada

- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings.

This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.

- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Provincial Laboratory Medicine Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

- Recent working knowledge of the assigned section or sections.
- Knowledge of laboratory procedures, and technical competence to perform tests used in the assigned section of the laboratory, including quality control and safety.
- Interpersonal skills including the ability to communicate effectively, both verbally and in writing.
- Ability to organize and prioritize workload.
- Ability to work independently and in collaboration with others.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research,



or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to career development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Full-Time, Temporary

Wage range: $108,147.00 - $155,461.00

Location: 4500 Oak Street, Vancouver

Hours of Work: Monday to Friday 0800-1600

Requisition #: 204937E

Make BC Your Home if it isn't already – and PHSA your employer of choice!

Ready to combine an exciting career with an unmatched lifestyle? Shape the future of patient care in one of the most beautiful places on Earth. Apply today and start your next chapter in British Columbia if you haven't already!

Should you be interested please apply online.

What we do

Provincial Laboratory Medicine Services (PLMS), part of Provincial Health Services Authority (PHSA), is at the forefront of diagnostic testing in BC, operating across 31 sites in the Lower Mainland and Central Coast. From hospitals to specialty labs within Vancouver Coastal Health, Provincial Health Services Authority, Fraser Health Authority, and Providence Health Care, our dedicated teams deliver fast, accurate results that drive critical patient care and medical innovation. Whether detecting diseases, guiding treatments, or supporting groundbreaking research, PLMS plays a vital role in advancing healthcare and saving lives across the province.

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at [email protected].

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 9th 2026. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at [email protected] Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. A Help Desk Representative will respond to your inquiry within 1-2 business days.

📌 Manager Laboratory Operations (Vancouver)
🏢 PHSA
📍 Vancouver