Marketing & Client Care Coordinator

Casa Dolce Realty Group | RE/MAX Escarpment

About Casa Dolce

Casa Dolce means “Sweet Home,” and that sense of warmth is at the heart of our business. We’re a husband-and-wife real estate team serving Hamilton, Stoney Creek and surrounding communities, with a thoughtful, personal approach to helping clients buy and sell.

We’re looking for an organised, proactive Marketing & Client Care Coordinator to help bring our marketing plans to life and keep the details of our client experience running smoothly.

If you enjoy writing, creating content, organising schedules and making sure the next step is taken care of, we’d love to meet you.

About the role

You’ll work closely with Stefanie and Adam to plan and execute marketing, manage email communications and support our buyer and seller workflows.

Our priorities are consistent social media, a well-planned marketing calendar and dependable administrative support. Responsibilities will be prioritised together within the available weekly hours, with ownership growing as you become familiar with our business.

Marketing and social media

- Develop and maintain a marketing calendar covering social media, email campaigns, listings and client touchpoints.
- Plan, write, create and schedule content that reflects Casa Dolce’s voice and brand.
- Help turn our local knowledge, client services and real estate expertise into useful, engaging content.
- Support listing marketing and the preparation of branded materials.
- Assist with capturing photos and video, editing short-form videos and monitoring social comments and messages, depending on your skills.
- Track results and suggest practical improvements to our marketing.

Email marketing and client relationships

- Build and manage email nurture campaigns and newsletters in Flodesk.




- Organise contact lists and audience segments so communications are relevant and timely.
- Coordinate birthday cards, home anniversary cards and other thoughtful client touchpoints.
- Help prepare annual client neighbourhood snapshots using team-approved market information.
- Identify replies and inquiries that require personal follow-up from Stefanie or Adam.

Administration and workflow coordination

- Keep our Monday.com CRM, calendars and client records accurate and current.
- Maintain buyer and seller workflows, track next steps and flag outstanding tasks.
- Schedule and confirm appointments with photographers, cleaners, stagers and other listing service providers.
- Prepare routine email responses and manage designated correspondence.
- Assist with paperwork preparation, document organisation and collecting missing information under the team’s direction.
- Help assemble comparative market analysis packages (CMAs), with pricing analysis and recommendations handled by the agents.

What you’ll bring

- Strong organisation, attention to detail and follow-through.
- Explicit, confident writing and a warm, professional communication style.
- Initiative and the ability to move agreed-upon tasks forward independently.
- Good judgement about what you can handle and when to ask for guidance.
- Comfort learning digital tools and managing several priorities.
- Discretion when working with confidential client information.
- An interest in thoughtful marketing and exceptional client care.





Experience we’d love to see The following are assets, rather than strict requirements:

- Real estate administration or marketing experience.
- Familiarity with Matrix and preparing CMA packages.
- Flodesk or another email marketing platform, including nurture campaigns and audience segmentation.
- Monday.com or another CRM and workflow platform.
- Social media planning, copywriting, Canva design and content scheduling.
- Photography, filming and short-form video editing.
- Community management or paid social advertising.

You don’t need to be an expert in every platform. We’re interested in the strengths you bring, your ability to learn and the quality of your work.

What success looks like

Within your first three months, you’ll be taking ownership of an agreed marketing calendar, keeping social and email content moving consistently, and independently handling a defined set of recurring administrative tasks. Appointments, client records and workflow next steps will be organized, current and easier for the whole team to manage.

Why join Casa Dolce?

You’ll work directly with the owners of a small, relationship-focused business where your ideas and contributions matter. We offer a flexible part-time schedule, a combination of in-office and remote work, and the opportunity to make a visible difference in both our marketing and our clients’ experience.

How to apply

Please send your résumé and a short introduction to [email protected]. Tell us which parts of the role best match your experience and share examples of social media content, email campaigns or other relevant work, if available.

Pay: $22.00-$25.00 per hour

Expected hours: No less than 15.0 per week

Benefits

- Flexible schedule

Work Location: Hybrid remote in Stoney Creek, ON L8J 3W1

📌 Marketing & Client Care Coordinator (Stoney Creek)
🏢 Casa Dolce Realty Group
📍 Stoney Creek