Elevate client relationships at Mastercard as a Customer Success Manager, focusing on engagement, retention, and product value realization. This role emphasizes managing strategic customer accounts for optimal SaaS adoption. In this pivotal position, you will lead customer success management at Mastercard, ensuring clients effectively adopt and realize value from the cloud-based software products.

You'll be the main contact for strategic customers, utilizing your commercial acumen to understand contracts and pricing while fostering long-term connections. Key Responsibilities:

- Manage customer onboarding and engagement processes
- Drive product adoption and retention strategies
- Translate customer needs into viable product solutions




- Collaborate with cross-functional teams for exceptional service
- Understand and negotiate commercial terms and SLAs Requirements:
- Experience in customer success management
- Knowledge of SaaS products and cloud services
- Robust commercial and contractual understanding
- Ability to build and maintain long-term client relationships
- Proven track record in driving customer engagement Leverage your expertise in customer success and SaaS to enhance Mastercard's client relationships and drive product adoption.

📌 Mastercard Customer Success Manager Role (Vancouver)
🏢 PRI Global
📍 Vancouver