Medical Front Desk Receptionist & Clinic Coordinator

Company: HealingMaxx Clinic

Location: 6935 120th St, Unit 107, Delta, BC V4E 2A8 (Scott Road)

Reports To: Clinic Manager / CEO

About HealingMaxx

HealingMaxx is a multidisciplinary wellness clinic providing care in Physiotherapy, Massage Therapy, Acupuncture, Chiropractic, and Kinesiology. We specialize in active rehabilitation, private care, ICBC, and WorkSafeBC recovery plans.

Position Overview The Front Desk Receptionist serves as the primary face and voice of HealingMaxx. This role ensures seamless patient scheduling, smooth payment/billing workflows, and a welcoming, professional workplace for patients and practitioners alike.

Key Responsibilities

Patient Care & Customer Service:

Warmly welcome patients upon arrival and guide them through intake paperwork.

Answer multi-line phone calls, manage emails, and respond to general treatment inquiries.

De-escalate client concerns with empathy, tact, and professionalism.

Scheduling & Administrative Workflow:

Book, reschedule, and confirm appointments across multiple practitioner schedules.

Maintain clean patient profiles and records in compliance with PIPA/confidentiality regulations.

Manage daily intake and follow-up communications.

Billing & Financial Processing:





Process direct billing for private insurance providers, ICBC, and WorkSafeBC claims.

Collect payments (Debit, Credit, Cash) and issue accurate receipts using POS systems.

Balance end-of-day transactions and reconcile daily point-of-sale reports.

Clinic Operations

Maintain a tidy, sanitized, and organized reception desk and waiting area.

Assist practitioners with room turnover, linen management, and supply stocking when needed.

Qualifications & Requirements

Experience: 1+ years in a front desk, customer service, or administrative role (healthcare or wellness environment preferred).

Software: Familiarity with Jane App or similar electronic medical record (EMR) / practice management software is a major asset.

Languages: Fluent in English (written and spoken). Proficiency in Punjabi is highly valued to serve our local community.

Attributes: Punctual, detail-oriented, adaptable under pressure, and capable of multi-tasking during peak clinic hours.

Benefits & Working Conditions

Competitive hourly wage based on experience.

Supportive, team-oriented work environment.

Pay: $19.00-$22.00 per hour

Work Location: In person

📌 Medical office assistant (Delta)
🏢 Healingmaxx
📍 Delta