Job Summary

Join Our Medical Family – Medical Office Assistant (MOA, Starting as Part-Time/Casual)

Mahogany Medical Clinic and The Village Medical are two family practice clinics located in the heart of Mahogany in SE Calgary. We are pleased to invite a skilled and experienced Medical Office Assistant (MOA) to join our growing team.

We are looking for an individual who reflects our clinic values—kindness, compassion, professionalism, approachability, and a positive attitude. In this role, you will support both front-office administration and clinical care, contributing to a respectful, productive, and patient-centered environment.

The ideal candidate brings experience working with Med Access (EMR) and is comfortable with clinical duties such as rooming patients and obtaining vital signs. You will play an important role in ensuring smooth clinic flow and a high-quality patient experience.

This is a part-time/casual position to start (with the possibility of full-time) within a supportive and collaborative workplace where teamwork, accountability, and patient care are prioritized.

Key Responsibilities:

- Greet and welcome patients with professionalism and warmth
- Answer phone and email inquiries clearly, calmly, and efficiently
- Confirm patient contact details and key information; document communication and follow-up accurately to prevent downstream issues
- Coordinate patient flow and manage EMR records (TELUS Med Access an asset)
- Room patients and obtain vital signs as needed
- Prepare examination rooms, charts, and requisitions for physicians
- Assist with procedures and act as a chaperone when required
- Clean, sterilize, and maintain medical equipment according to best-practice guidelines
- Monitor and restock medical supplies
- Process non-insured payments accurately
- Participate in monthly team meetings




- Protect patient privacy at the front desk, on the phone, and in shared spaces
- Escalate concerns promptly when safety, privacy, or service standards may be affected

Our Non-Negotiable Standards:

- Privacy and dignity come first. Sensitive information is handled discreetly—always.
- We follow process. Scripts, checklists, and defined workflows help reduce error and ensure consistency.
- Professionalism under pressure. We communicate calmly and respectfully, even on busy days.
- No guessing. When something is unclear, we ask questions and escalate appropriately to get the correct answer.
- Accuracy matters. Patient information, scheduling, and follow-ups are confirmed, documented, and updated the same day.

What We’re Looking For:

- Completion of a Medical Office Assistant program (or equivalent)
- Ideally, 1+ year of experience preferred, but motivated candidates with strong fundamentals are encouraged to apply
- Strong computer skills (Apple Mac proficient; minimum 60 wpm typing)
- Excellent phone etiquette and communication skills
- Highly organized, detail-oriented, and reliable
- Ability to work independently and collaboratively in a fast-paced environment
- Professional appearance and demeanor (scrubs required)
- Adaptable, accountable, and eager to learn
- Customer service or retail experience considered an asset

Why Join Us? At Mahogany Medical Clinic we work hard to create a positive, respectful, and patient-focused workplace. You’ll be part of a close-knit team that values collaboration, kindness, and doing things the right way—for our patients and for each other.

How to Apply:

Please submit your resume and cover letter.

References will be required.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Pay: $19.00-$21.00 per hour

Work Location: In person

📌 Medical Office Assistant (Part-time/Casual) (Calgary)
🏢 Mahogany Medical Clinic
📍 Calgary