Company Overview

Upper Canada Specialty Hardware (UCSH) is a trusted name in doors, frames, and specialty hardware since 1987. We serve commercial, residential, and security sectors with top-tier products and expert service. Our projects span hospitals, schools, condos, retail, and more. We’re growing quick—and we know our people are the key. Join a team that values quality, innovation, and integrity.

Why Join Us?

You'll play a key role in shaping and supporting the digital workplace for approximately 200 employees. You'll have the opportunity to work across the Microsoft ecosystem, influence technology improvements, strengthen cybersecurity, and contribute to projects that directly support the business. We value collaboration, continuous learning, and delivering exceptional service to our users.

Overview

We are seeking an experienced and customer-focused Microsoft 365 Systems / Endpoint Support Specialist to join our IT team.

Reporting to the IT Manager, you will be responsible for the administration, configuration, support, and continuous improvement of our Microsoft 365 environment, collaboration platforms and endpoint devices.

This role combines Microsoft 365 administration, endpoint management, cybersecurity and user support. You will work closely with employees across the organization to ensure technology is secure, reliable, and easy to use.

This is an excellent opportunity for someone who enjoys a combination of technical administration, end-user support, and continuous improvement.

Responsibilities

- Provide comprehensive support for Microsoft 365 applications including M365 Online, SharePoint, Teams, and OneDrive.




- Troubleshoot and resolve issues related to user accounts, permissions, email delivery, and data synchronization.
- Assist with configuration of enterprise systems such as Entra ID and VPN solutions.
- Assist with migration projects involving cloud services, ensuring minimal disruption to business operations.
- Monitor system performance and security; implement updates and patches to maintain optimal functionality.
- Collaborate with cross-functional teams to optimize workflows using Microsoft 365 tools.
- Document procedures, create user guides, and conduct training sessions for end-users.

Qualifications

- Proven experience supporting Microsoft 365 cloud environments in a corporate setting.
- Strong understanding of the Windows operating system.
- Knowledge of computer networking concepts including VLANs and VPNs.
- Experience with VMware virtualization technologies.
- Working knowledge of databases including MS SQL Server.
- Excellent problem-solving skills with the ability to communicate technical information clearly to non-technical stakeholders.
- Diploma or Bachelor's degree in Information Technology or a related field, or equivalent experience.
- Relevant certifications in Microsoft 365 administration are preferred.
- Experience with mobile device management is a benefit.

Pay: From $65,000.00 per year

Benefits

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Experience:
- Microsoft 365 support: 3 years (required)
- supporting Windows desktop environments: 3 years (required)

Work Location: In person

📌 Microsoft 365 Systems / Endpoint Support Specialist (Markham)
🏢 Upper Canada Specialty Hardware
📍 Markham