- Welcome guests and provide professional check-in and check-out services.

- Answer telephone calls, emails, and guest inquiries.

- Process reservations, cancellations, and room changes.

- Handle guest requests, complaints, and emergencies in a courteous manner.

- Verify daily financial transactions and balance accounts.

- Reconcile room charges, payments, and revenue reports.

- Run end-of-day and overnight audit procedures.

- Prepare and distribute daily financial and occupancy reports.

- Process cash, credit card, and electronic payments accurately.

- Maintain accurate guest records and hotel documentation.

- Monitor hotel security and perform regular property inspections during overnight hours.

- Coordinate with housekeeping, maintenance, and management teams.

- Assist with administrative tasks such as filing, data entry, and report preparation.

- Ensure the front desk, lobby, and reception areas remain clean and organized.

- Follow hotel policies, procedures, and health and safety standards.

Job Types: Full time, Part-time

Pay: $17.60 per hour

Benefits

- On-site parking

Flexible language requirement

- French not required

Experience

- Front desk: 2 years (required)

Work Location: In person

📌 Night Auditor/Front Desk Agent (London)
🏢 London Travel Inn
📍 London