We are seeking a dedicated and skilled Onsite Technician to join our dynamic team. As an Onsite Technician, you will play a crucial role in providing technical support and resolving IT issues for our valued clients in the Kingston area. You will work directly with clients on-site, resolving issues and making recommendations to solve problems. This customer-facing role requires excellent communication skills and the ability to troubleshoot a wide range of technical problems.

Responsibilities:

- Visit client sites to provide on-site technical support, resolving IT issues promptly and efficiently.

- Conduct system installations, upgrades, and configurations according to client requirements.

- Diagnose and troubleshoot hardware, software, and network-related issues, providing appropriate solutions.

- Make recommendations regarding hardware or software that will benefit the client.

- Perform regular maintenance and monitoring of client systems to ensure optimal performance and security.

- Assist clients with user management, access control, and password resets.

- Collaborate with the remote support team to escalate complex issues when necessary.

- Document all interactions, troubleshooting steps, and resolutions in our ticketing system.

- Keep up to date with the latest industry trends, technologies, and best practices.

Additional duties may include:

Structured Cabling:

- Perform onsite visits to install, maintain, and troubleshoot structured cabling systems.

- Conduct site surveys to determine cabling requirements and work with administrative staff to quote and complete current installations.

- Install and terminate various types of cables, including Cat5e, Cat6, fiber optic,



and coaxial.

- Test and certify cabling installations to ensure optimal performance.

- Maintain accurate records of cabling layouts and infrastructure changes.

- Collaborate with project managers and clients to ensure timely and successful project completion.

Qualifications:

- High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

- Proven experience as an onsite technician or in a similar IT support role.

- Strong knowledge of the standard SMB technology stack, with a primary focus on Windows-based systems.

- Familiarity with networking concepts, including TCP/IP, DHCP, DNS, and VPN.

- Knowledge of virtualization, VMWare, and Hyper-V

- Familiarity with SonicWALL, Watchguard, Ubiquiti equipment

- Proficiency in diagnosing and resolving hardware and software issues.

- Excellent communication and interpersonal skills to effectively interact with clients.

- Strong problem-solving abilities and attention to detail.

- Ability to work independently and prioritize tasks effectively.

- Valid driver's license and reliable transportation.

Physical Requirements:

- Ability to lift and carry up to 50 pounds.

- Comfortable working in various environments, including office settings, data centers, and construction sites.

- Ability to climb ladders and work in confined spaces.

Job Type: Full-time

Benefits

- Company car

- Company events

- On-site parking

- Paid time off

Flexible language requirement

- French not required

Ability to commute/relocate

- Kingston, ON K7K 1Z7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Onsite Technician - Managed Service Provider (MSP) (Kingston)
🏢 Response I.T.
📍 Kingston