Who is the VSA?

The Motor Vehicle Sales Authority of BC (“VSA”) builds public confidence in the motor dealer industry in BC by engaging and educating industry and consumers, ensuring a safe and reliable motor vehicle buying experience.

As an independent, non-profit, regulatory agency that oversees the sales of current and used personal-use vehicles, the VSA:

- licenses motor vehicle dealerships, salespeople, broker agents, broker agent representatives, and wholesalers
- provides licensing courses and continuing education for VSA licensees
- offers consumer information and assistance
- provides assistance with dispute resolution
- investigates consumer complaints and claims
- undertakes compliance action

Why join the VSA? The VSA is an organization where you can build your career. You will work with a dedicated and passionate team that strives to bridge the gaps between industry, the consumer, and the regulator, all while embracing a collaborative and innovative approach. Consider joining a strong team that is committed to protecting the public with access to employee programs, and activities that support a healthy work-life balance and fosters individuality and diversity.

What the VSA Offers In addition to becoming part of an exceptional team, the VSA also offers:

- Vacation, personal & sick days,
- Optional leave arrangements,
- Opportunities for flex time,
- Extended health care and dental advantages,
- Healthcare Spending Account (HSA),
- Short-term and long-term disability benefits,
- Access to our organization’s matching RRSP plan,
- Access to our Employee Assistance Program (EAP) at no cost,
- Support for continuing education, and
- Opportunities to work in a flexible work setting.

What is the Role? The Operations Administrator works alongside our four operating departments. This position is responsible for a wide variety of administrative duties in support of the operational departments. Duties include, but are not limited, to limited reception duties, processing of mail, arranging travel plans, scheduling appointments, overseeing company vehicles, compiling, and drafting both internal and external correspondence.





The position receives general/corporate direction from the Director of Investigations and Licensing, and is expected to work with independence, confidentiality, and a high degree of initiative. The position is expected to determine priorities, resolve issues, and make administrative decisions using discretion and good judgment.

What You'll Do:

The key accountabilities and deliverables of the Operations Administrator include:

- Provides operational initiatives and support for the operations team, including overseeing the preparation of correspondence and reports, setting up meetings, as well as overseeing the taking of minutes of meetings and making travel arrangements.
- Processing of Salesperson and Motor dealer licenses.
- Provides administrative and office support to all members of the Operations management team, as directed.
- Provides administrative and clerical support to functional departments with administrative tasks, such as emailing, mailing, scanning, printing, faxing, and photocopying, ordering office supplies and company documents, as well as responding to inquiries and other correspondence.
- Occasionally greet and assist industry members and public when they visit.
- Schedule maintenance of company vehicles.
- Processing of ICBC imaging and provincial mainframe.
- Create meeting(s) timeline, prepare, and distribute meeting notifications, correspondence, and agenda materials.
- Other duties shall be assigned as required.

Is this a Good Fit for You?

The successful candidate must

- Must pass a criminal record check.
- Willing to sign a confidentiality agreement and adhere to BC privacy legislation.
- Minimum of 5 years of experience providing administrative support to operational managers, including managing electronic calendars, meeting requirements, and travel arrangements.
- Experience preparing a wide range of documentation, for example: formal business correspondence, agendas, minutes, reports,



spreadsheets, and presentation material.
- Experience with computer applications for word-processing, spreadsheets, database, and presentations.
- Governance Professionals of Canada Certification or willing to obtain certification

Your Experience and Educational Background

- Excellent interpersonal and written communication skills and communications experience
- Thorough knowledge of routine office procedure; records management; and senior level administrative support requirements
- Knowledge and understanding of the significance of confidentiality when maintaining public records; preferred knowledge of Freedom of Information and Protection of Privacy legislation
- Knowledge of a variety of computerized applications and their capabilities including email and the Internet
- Excellent knowledge of proper form of business letters and business English

You Possess the Following Competencies

- Superior organizational and time management skills
- Ability to work with a high degree of independence, initiative, and confidentiality
- Superior computer skills
- Analytical and problem-solving abilities
- Ability to adapt quickly to change and deal with overlapping priorities
- Excellent written and interpersonal communications skills
- Good teambuilding skills and the ability to be adaptable and adjust to changing priorities

How to Apply The VSA values diversity and is committed to fostering an inclusive workplace where everyone is respected and supported. We welcome applicants from all backgrounds and experiences. Only candidates selected for an interview will be contacted. If you require accommodation during the application process, please reach out to our HR Team at [email protected]. We thank all candidates for applying; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Language:
- English (preferred)

Work Location: Hybrid remote in Langley, BC

📌 Operations Administrator (Langley)
🏢 Motor Vehicle Sales Authority
📍 Langley