Company Description Konduit Operations helps founders build businesses that can run without them. We work with startups, SMBs, clinics and solo operators to design the systems, workflows and tools that turn good ideas into reliable execution, through fractional operations support, focused operational sprints and Notion builds. We believe an idea is only as good as your ability to execute on it, and we hold ourselves to the same standard.

Role Description This position coordinates cross-functional teams, monitors key operational metrics, and identifies opportunities to improve processes, tools, and resource allocation.

The Operations

Lead will support planning and execution of operational initiatives, maintain documentation and standard operating procedures, and help resolve operational issues in a timely manner. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while working independently in a remote setting.

As Operations

Lead, you'll own client delivery from kickoff to handoff. You'll be the day-to-day partner for our clients: learning how their business actually runs, finding where it breaks, and building the systems that fix it. You'll run several engagements at once, from two-month audit-and-automation projects to multi-phase Notion builds and ongoing fractional work. This role reports directly to the founder and is designed to give you real ownership. The founder focuses on sales and partnerships, and you make sure what we sell gets delivered exceptionally well.

Qualifications

- Demonstrated experience in operations management, project coordination, or business process improvement.
- Solid skills in planning, organizing,



and prioritizing work, including managing timelines and deliverables.
- Experience with Notion and AI
- Ability to analyze data and metrics, draw insights, and present findings in a clear and actionable manner.
- Effective ENGLISH communication and collaboration skills, with experience working across teams and departments.
- Extremely!! comfortable with remote work tools and collaboration platforms (e.g., project management software, video conferencing, shared documentation tools, automation tools).
- Proactive problem-solving skills and the ability to make sound, timely decisions with limited supervision.
- High level of reliability, accountability, and commitment to maintaining accurate documentation and processes.
- Bachelor’s degree in business, operations, management, or a related field, or equivalent practical experience.
- Lead client engagements end to end: kickoff, discovery, scoping confirmation, build, QA, training and post-launch support
- Run discovery sessions and process-mapping interviews to understand how a client's business operates today
- Design and build operational systems in Notion, including databases, dashboards, SOP libraries, knowledge bases, client portals and project management setups
- Build and maintain automations across tools like Zapier, Google Workspace,



Slack and CRMs
- Write clear SOPs, documentation and training materials so client teams can own their systems after we leave
- Manage timelines, deliverables and scope for several concurrent clients, and flag scope changes early
- Keep client records, project status and internal documentation current in our own Notion workspace
- Help improve Konduit's delivery playbooks, templates and internal processes as we grow
- Support workshops and client training sessions

What you bring

What you bring

- 2+ years in operations, business systems, project management or consulting, ideally client-facing
- Strong hands-on Notion skills, with the ability to design relational databases and workspaces people actually use (Notion certification is an asset)
- Experience building automations with Zapier, Make or similar tools
- A systems-thinking mindset: you see the underlying process, not just the task in front of you
- Excellent written communication, especially documentation and SOPs that non-technical people can follow
- Comfort leading client meetings, asking hard questions and managing expectations with warmth and confidence
- Strong organization across multiple parallel projects with minimal supervision
- Bonus: experience with small businesses, healthcare/clinics, professional services, or tools like QuickBooks and Close CRM

What we offer

What we offer

- Salary: $30-37/hour depending on experience
- Remote-first flexibility & unlimited vacation
- Direct mentorship from the founder and a real voice in how the company grows
- Variety: new industries, new problems and new systems every few months

📌 Operations Lead (Canada)
🏢 Konduit Operations
📍 Canada