About the Position

ABC Health Transportation Inc. is a growing non-emergency medical transportation company seeking a dependable and organized Administrative, Booking and Scheduling Assistant.

This entry-level position supports transportation bookings for ABC Health Transportation and Medigo, as well as PSW scheduling for an affiliated home-care agency.

The successful candidate will answer incoming calls, process transportation bookings, assist with PSW scheduling, respond to sick calls and help arrange replacement coverage. Paid training will be provided.

ResponsibilitiesTransportation and Medigo Bookings

- Answer incoming transportation calls professionally and respond to service inquiries.
- Collect accurate booking information, including pickup and destination addresses, appointment times, mobility requirements and contact information.
- Enter and manage transportation requests through the Medigo booking platform.
- Prepare quotes using approved company rates.
- Confirm service availability and communicate trip details to clients and drivers.
- Update clients and drivers when transportation arrangements change.
- Monitor transportation emails and follow up on outstanding inquiries.
- Maintain accurate booking and communication records.

PSW Scheduling Support
- Assist with scheduling PSWs for client visits.
- Respond to PSW sick calls and notify the appropriate office staff.
- Contact available PSWs to help arrange last-minute replacement coverage.
- Confirm scheduled shifts with PSWs.
- Update caregiver availability and schedule changes in the scheduling system.




- Notify clients or families of approved scheduling changes when directed.
- Monitor and respond to routine scheduling emails and messages.
- Document scheduling changes, missed visits, late arrivals and unresolved coverage concerns.
- Escalate urgent staffing issues, client complaints and matters requiring management approval.
- Support the lead office coordinator with daily scheduling requirements.

General Administration
- Complete follow-up calls and other assigned administrative tasks.
- Maintain accurate and organized electronic records.
- Protect the confidentiality of client, employee and business information.
- Communicate professionally with clients, families, PSWs, drivers and healthcare professionals.

Qualifications
- High school diploma or equivalent.
- Robust telephone communication and customer-service skills.
- Good organization, attention to detail and follow-through.
- Ability to remain calm while managing urgent calls and last-minute schedule changes.
- Comfortable using computers, email, online booking platforms and scheduling software.
- Able to communicate respectfully with older adults, people with disabilities, families, PSWs and drivers.
- Professional and discreet when handling confidential information.




- Dependable, punctual and able to work independently.
- Available for weekday shifts and occasional rotating Saturday or Sunday coverage.
- Able to work in person at our Milton office.

Previous experience in administration, customer service, scheduling, healthcare, home care or transportation is an asset but is not required. Training on our booking systems, scheduling procedures and company rates will be provided.

Schedule

Approximately 20 hours per week, primarily during weekdays. The position will also include occasional rotating weekend coverage on either Saturday or Sunday.

Employees will not be scheduled every weekend. Weekend shifts will be arranged in advance, and applicants should indicate their general weekend availability when applying.

What We Offer

- Paid training
- Entry-level opportunity with a growing healthcare transportation company
- Experience in transportation coordination, PSW scheduling and digital booking systems
- Opportunity for additional hours and advancement as the company grows

How to Apply Please apply through Indeed with your résumé and a brief note explaining why you are interested in the position. Include your weekday availability and whether you are generally available on Saturdays, Sundays or either day.

ABC Health Transportation Inc. welcomes applicants from diverse backgrounds. Accommodations are available upon request during the recruitment process.

Pay: $19.00-$20.00 per hour

Expected hours: 20.0 per week

Work Location: In person

📌 Part-Time Administrative, Booking and Scheduling Assistant (Milton)
🏢 ABC TRANSPORTATION HEALTH
📍 Milton