FITNESS CENTRE MEMBER EXPERIENCE STAFF The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment.

Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

POSITION SUMMARY

This position is responsible for providing positive member service experiences, resources, and support to guests and staff in the Canada Games Centre Fitness Centre. A commitment to exceptional customer service and a love of the fitness and wellness industry is a must.

RESPONSIBILITIES

- Develop and foster customer relationships through professional, courteous and efficient service for all basic customer inquiries.
- Assisting members and visitors in the centre either face to face, on the telephone, or electronically.
- Assisting Fitness Centre users with use of cardio and weight equipment
- Respond promptly to member and visitor inquiries in the Fitness Centre and on the Track
- Handle and resolve member suggestions and concerns.
- Obtain and evaluate all relevant information to handle inquiries and suggestions.
- Sign in members and visitors to the Fitness Centre.




- Direct requests and unresolved challenges to the designated resource.
- Manage member accounts.
- Assist with set-ups for group fitness classes, fee-based groups, and rentals throughout the facility.
- Clean and maintain the fitness centre and fitness equipment.
- Ensure participant safety and satisfaction.
- Ensure appropriate use of facility by patrons and guests and enforce facility guidelines and safety standards.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions with next steps.
- Maintain program records, equipment, and supplies, and distribute evaluations.
- Perform other related duties and responsibilities as required.

QUALIFICATIONS

Mandatory

- Knowledge of customer service principles and practices
- Strong knowledge of fitness and healthy living
- A genuine desire to help others
- Standard First Aid certificate or equivalent (including CPR C) must be obtained within 3 months of being hired (offered onsite)
- Previous customer service or retail experience

Desirable

- AED Certification

KNOWLEDGE & EDUCATION

- Experience working in either a community, fitness or sport setting
- Analytical and problem solving skills
- Good decision making skills
- Be compassionate, patient,



and understanding

WORKING CONDITIONS

- Must have a flexible schedule and be available to work weekdays (we are open from 5:15am – 10:15pm)
- Working environment includes physical, emotional, and mental demands on infrequent occasion
- Exposure to loud noises and ability to concentrate in a busy environment

Please note that a successful Criminal Record Check & Child Abuse Registry Check will be required as part of the hiring process. The starting wage for this position is $17.00 per hour.

What’s in it for you?

- Free facility membership
- Free parking and proximity to Halifax Transit
- Amazing team environment
- Organization committed to extraordinary staff and customer experience

Deadline to apply is October 12, 2026. We are a welcoming and supportive environment whose goal is to be a diverse workplace representative of the citizens we serve. Indigenous peoples, persons with disabilities, African Nova Scotians, racially visible persons, women in occupations where they are under-represented, and the LGBTQIA2S+ community may self-identify when submitting their application. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Pay: $17.00 per hour

Perks

- Employee assistance program
- On-site parking

Ability to commute/relocate:
- Halifax, NS: reliably commute or plan to relocate before starting work (required)

Experience:
- fitness: 1 year (required)
- customer service: 1 year (required)

Work Location: In person

📌 Part-time Member Experience Representative (Halifax Regional Municipality)
🏢 Canada Games Centre
📍 Halifax Regional Municipality