Job Title: Partner/Client Success Specialist

Location: Onsite - Waterloo Canada

Overview

We are seeking a Partner/Client Success Specialist to serve as the first point of contact for partners accessing client's partner portal. This role focuses on delivering an exceptional partner experience through portal support, onboarding, provisioning, account administration, and demo/trial order processing.

Key Responsibilities

• Provide first-line support for partner portal inquiries and access requests.

• Manage partner onboarding, profile setup, persona provisioning, and login support.

• Process and track trial and demo orders through completion.

• Coordinate with cross-functional teams to resolve partner issues and inquiries.

• Manage partner support cases and ensure SLA adherence.

• Support portal administration and continuous process improvement.

• Deliver a partner-first experience while maintaining governance and compliance standards.

Required Qualifications

• Post-secondary degree in Business, Communications, Technology,



or a related field.

• Solid communication, customer service, and problem-solving skills.

• Detail-oriented with the ability to manage multiple priorities.

• Comfortable working in a fast-paced, evolving environment.

• Self-motivated, proactive, and eager to learn.

Preferred Qualifications

• Experience with Salesforce, SAP, and/or ServiceNow.

• Prior experience in customer support, partner support, operations, or portal administration.

Pay: $20.00-$23.00 per hour

Expected hours: 40.0 per week

Application question(s)

- What is your houly payrate expectation?
- Are you legally authorized to work in Canada for any employer without current or future visa sponsorship?
- How many years of experience do you have serving as the first point of contact for partners accessing partner portal?
- Can you work onsite (5days) in Waterloo, ON?

Work Location: In person

📌 Partner/Client Success Specialist (Waterloo)
🏢 AspiringIT
📍 Waterloo