A sales role with a clinical conscience: from first call to booked procedure.

Visage is Winnipeg's physician-led cosmetic and facial plastic surgery group. Today one coordinator carries the consult pipeline for surgery, hair restoration and much of our non-surgical business. Every inquiry that waits, waits on them. You are the second coordinator: you'll train under our Surgical Patient Coordinator, take over non-surgical and hair restoration, and become the second person in the building who can carry a patient from a web form to a paid booking.

- Location: Hybrid. Based at Visage Cosmetic Clinic, 5-920 Lorimer Blvd, Winnipeg, with work-from-home days and time at Visage Clinical Beauty and Hair Labs as needed.
- Reports to: Surgical Patient Coordinator, with a dotted line to the Director of Operations.
- Hours: Full time, permanent. Clinic hours, with some early evenings for patient calls.
- Compensation: $50,000 base + 1% commission on sales (CAD), no cap.

What you'll do

- Own speed to lead. Web forms, phone, text and Instagram inquiries for non-surgical treatments and hair restoration get a real human response the same business day. You qualify the inquiry and book the consultation in Zenoti.
- Run the discovery call. Learn what the person wants, what's driving it, their budget and their timeline. Explain what a consultation involves and what happens after. You describe options at the level a coordinator should; clinical recommendations come from the provider.
- Quote and close. Build treatment quotes from the price list, walk patients through Beautifi financing, collect deposits and convert consultations into booked treatments and procedures.
- Follow up until there's an answer. Unbooked inquiries and unconverted quotes are worked on a set cadence in the CRM. No lead sits without a next action.
- Coordinate the patient's path. Pre-treatment instructions, paperwork and confirmations before; a clean handoff to the clinical team on the day; a check-in and rebooking conversation after.
- Keep the record clean. Every lead, call, quote and outcome is logged in the CRM and Zenoti, so the practice can see its own funnel and your commission is never in dispute.
- Back up surgical.



Learn the surgical coordination flow, including pre-payment and OR scheduling, and cover it when the Surgical Patient Coordinator is away. Bookings you make while covering pay commission the same as your own.

Your first ninety days

- Days 1–30 · Shadow. Sit in on the senior coordinator's calls and consultations. Learn the service menu and pricing across the locations, Zenoti, the CRM and Beautifi. Take your first inbound calls with the senior coordinator listening.
- Days 31–60 · Take the wheel. Own inbound non-surgical and hair restoration inquiries end to end. The senior coordinator reviews quotes before they go out. Your first commission-eligible bookings land here.
- Days 61–90 · Own the pipeline. Full ownership of the non-surgical and hair restoration funnel, a weekly pipeline review with the senior coordinator and Operations, and first cover of surgical coordination.

How we'll measure it

- Speed to lead: time from inquiry to first human response, by channel.
- Consult booking rate: qualified inquiries that become a booked consultation.
- Show rate: booked consultations that arrive.
- Consult-to-treatment conversion: consultations that become a paid booking within 60 days.
- Follow-up discipline: open leads without a next action older than two business days. The target is zero.
- Attributed revenue: revenue on treatments you booked, once the service is performed. This is what your commission rides on.

Baselines come from the current coordinator's numbers. Targets for your pipeline are set together at day 90, once you've seen a real quarter.

Who we're looking for

You have

- Two or more years in a sales or consultative booking role where you were measured on conversion. Aesthetics, dental, fitness, luxury retail, hospitality and inside sales all count.
- Real comfort on the phone all day,



and the ability to ask about budget and timeline without flinching or pushing.
- Organization to a fault: a follow-up cadence you actually keep, and a CRM you keep honest.
- Discretion. You'll handle personal health information under Manitoba's Personal Health Information Act, and it stays inside the clinic's systems.
- A Winnipeg home base. The role is hybrid: in the clinic for consultation days and team time, at home for call blocks and follow-up.

It helps if you have:
- Experience in medical aesthetics, cosmetic surgery, hair restoration or dental.
- Zenoti, GoHighLevel or a similar CRM.
- A second language spoken in Winnipeg.

Pay and terms

- Base salary: $50,000 per year, paid on the clinic's regular schedule.
- Commission: 1% of revenue on treatments and procedures you booked, attributed to you in Zenoti, paid monthly once the service has been performed. Bookings you make while covering surgical coordination count the same as your own. There is no cap.

What that looks like over a year (illustrative only):
- $500,000 in attributed sales: $5,000 commission, $55,000 total
- $1,000,000 in attributed sales: $10,000 commission, $60,000 total
- $1,500,000 in attributed sales: $15,000 commission, $65,000 total

A hair transplant is a five-figure ticket; non-surgical treatment plans run from hundreds to a few thousand dollars, and most patients come back.

Benefits

- Health, dental, vision and extended health benefits.
- Unlimited paid time off.
- Hybrid work: clinic days plus work from home.
- Staff pricing on treatments and products.
- Training on every service line you sell.
- Company events and on-site parking.

How to apply Email [email protected] with the subject line Patient Coordinator. Attach your resume and, in the body of the email, tell us in a few sentences about one sale you're proud of and how you followed up to get it. That note is the first thing we read.

Pay: $50,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Work from home

Work Location: Hybrid remote in Winnipeg, MB R3P 1G1

📌 Patient Coordinator, Non-Surgical & Hair Restoration (Winnipeg)
🏢 Visage Clinic
📍 Winnipeg