If youre highly organized proactive and enjoy bringing structure to fast paced operations this could be the perfect opportunity for you Reporting directly to the General Manager youll play a key role in ensuring our parking operations run smoothly and efficiently Youll lead a team of enforcement professionals coordinate daily field activities and help maintain the high service standards our clients and customers rely on Your work will have a direct impact on operational performance customer satisfaction and contractual compliance across our portfolio What Youll Do Lead and support a team of patrol and enforcement staffDevelop and manage employee schedules to ensure optimal coverageOptimize patrol routes and enforcement activitiesOversee customer complaint resolution and service recoveryCoordinate activities with external collections agenciesPrepare operational reports and analyze performance metricsManage fleet operations and vehicle maintenance requirementsAdminister and monitor the work order management systemEnsure locations meet operational safety and contractual standardsOversee preventive and corrective maintenance activities across assigned locations to ensure facilities and equipment remain safe functional and well maintainedCoordinate and supervise maintenance staff contractors and service providers ensuring work is completed efficiently and to established standardsConduct regular site and equipment inspections identify maintenance needs and prioritize repairs based on operational and safety requirementsManage maintenance schedules service requests and repair follow ups while monitoring costs supplies and overall maintenance performanceBuild and manage contractor and vendor relationships to expand service capabilities and ensure the delivery of high quality maintenance servicesProactively identify opportunities to enhance service offerings and generate new revenue streams by addressing evolving client needs and expanding maintenance solutionsWhat Youll Bring Solid organizational and time management skillsExcellent communication and interpersonal abilitiesClose attention to detail and a proactive approach to problem solvingProficiency with Microsoft Office applicationsAbility to work independently and collaboratively in a team environmentValid provincial drivers licence with a clean driving abstractPreferred Qualifications Postsecondary education or an equivalent combination of education and relevant experiencePrevious leadership or supervisory experienceExperience managing field operations parking security enforcement or similar service based teamsPassion for coaching employee development and continuous improvementResults oriented mindset with a strong focus on customer serviceFlexible availability to support operational requirementsAbout Indigo Park Canada Indigo Park Canada is a leading provider of parking mobility transportation logistics and consulting services operating more than 1200 locations across Canada We deliver cutting-edge solutions that support cities businesses and communities through parking management enforcement services digital mobility solutions public space management and last mile logistics We are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve Indigo Park Canada is an equal opportunity employer and welcomes applications from all qualified candidates Accommodation is available upon request throughout the recruitment process IPC1