Professional Services Specialist (Enterprise Physical Security Systems)

Location: Vancouver or Calgary (Western Canada) | Type: Full time

About SOLOSQUID

We are a professional services firm that works with enterprise clients to deploy, optimize, and maintain advanced physical security systems (video access control, analytics) and build custom integrations when off-the-shelf solutions aren’t enough. We bridge the gap between what traditional security integrators deliver and what modern enterprise environments need.

We're growing west and looking for a skilled technician who wants to move beyond the “box and cable” world into high-value enterprise problem-solving. Someone who knows their way around Genetec Security Center and can confidently work with clients to deliver rock-solid results. This role will work closely with our VP of Professional Services and National Account Manager to build the western region.

Who This Role is For

- You're a mid- to senior-level technician or technical specialist with experience in enterprise security systems.
- You enjoy troubleshooting, solving challenging technical problems, and working directly with customers.
- You’re looking to grow beyond break/fix work into project delivery, optimization, and long-term customer success.
- You’re comfortable acting as a technical advisor, working with both internal teams and external clients.

What You’ll Be Doing

- Deploying, configuring, and optimizing enterprise Genetec systems and peripherals (access control, video, analytics, and more).




- Auditing existing deployments and recommending improvements or redesigns.
- Acting as a technical lead on client projects, from kickoff to handover.
- Supporting custom integrations and automation developed by our internal dev team.
- Providing Tier 2/3 support, identifying root causes of performance issues, and helping customers get the most out of their systems.

What We’re Looking For

- 3+ years working hands-on with enterprise security systems (especially Genetec).
- Strong grasp of networking fundamentals, Windows Servers, and SQL.
- Experience working with enterprise clients — hospitals, utilities, higher ed, airports, etc.
- Comfortable juggling multiple projects and working independently.
- A desire to grow into a customer-facing role that includes project delivery, optimization, and advisory.

Nice to Have:

- Genetec certifications
- Experience with scripting, automation, or video analytics
- French proficiency (bilingual is a bonus)

Why Join SOLOSQUID?

- 100% remote - with a focus on outcomes not how many hours you've worked
- Small team, big impact — you wont feel like a number
- Interesting technical challenges that go beyond camera counts
- Group Benefits Plan
- Room to grow as we expand managed services and pro-services offerings
- Salary of $80,000-$100,000

Sound Like You?

Apply now and let’s talk. We’re not looking for someone to just “check the boxes” — we’re looking for someone who wants to make a real impact alongside a team that’s redefining what Genetec professional services can be.

📌 Professional Services Specialist (Western Canada)
🏢 SoloSquid
📍 Canada