Who We Are

At YNCU, we believe banking should be personal, simple, and focused on helping people thrive. As a member-owned financial institution, we're committed to strengthening the financial well-being of our members, employees, and communities through trusted advice, meaningful relationships, and innovative solutions.

Our team is passionate about creating exceptional experiences while making a positive impact in the communities we serve. We foster a collaborative and inclusive culture where employees are empowered to share ideas, grow their careers, and bring their authentic selves to work.

Guided by the belief that a rising tide lifts all boats, we're building shared prosperity by making banking radically simple and helping our members create stronger financial futures. Join us and be part of a team that's making a difference—one member, one community, and one relationship at a time.

What You'll Be Doing To provide exemplary member service by serving all members professionally and efficiently, while recognizing the appropriate time to proactively position YNCU products and services to create a positive member experience and improve member loyalty.

- Greets members and provides exemplary member service in a professional, accurate and timely fashion.
- Accurately process a full range of Member transactions (including cash holdings, bank deposits, bill listings and foreign exchange) following policy and procedures, as well as meeting sales referral goals and consistently providing quality customer service in a professional manner.
- Has the ability to problem solve and assist members on the first interaction
- Maintains member and staff confidentiality at all times.

What we are looking for
- Ideally, candidates will have some experience in sales, cash handling, solid computer skills, along with customer service experience.
- Preference given to those pursuing post-secondary education in business, business administration, finance, accounting, or related field, but is not required.
- Proven success working in a fast-paced, high growth environment.
- Demonstrated ability to effectively problem solve and make decisions as well as manage conflicting priorities.
- Proficient in Microsoft Office Suite,



including Excel and Outlook as well as job related software.
- Strong organizational and time management skills.
- Excellent interpersonal, verbal, written and listening communication skills.
- Communicates in a manner that is professional, respectful, effective, and timely.
- Ability to work well independently and collaboratively as a team member and actively contribute to team successes across YNCU.
- Ability to demonstrate integrity and build trust with others and remain open to ideas.
- Ability to embrace and manage change.
- Provides exceptional member and internal client service in every interaction and at every touchpoint.
- Be self-motivated, resourceful, and flexible.
- Ability to maintain confidentiality of sensitive and proprietary information.
- Must be bondable

Union: USW 7129 Job Type: Temporary, Part-time (approx. 3 months)

This position is for an existing vacancy within our team.

What You’ll Love About Working Here

At YNCU, you are more than an employee. You are part of a purpose driven team that strengthens local communities and champions the credit union difference. We believe banking locally matters, and every day our team helps members build stronger financial futures through personalized advice, trusted relationships, and community support.

As a people first organization, we are committed to an environment where employees feel supported, valued, and empowered to grow. Through professional development, wellness initiatives, volunteering, and collaborative team experiences, we invest in our people because they are at the heart of everything we do. Programs like our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws give employees a direct voice in supporting the causes that matter most to them and their communities

When you join our team, you become part of a collaborative culture that values authenticity, growth,



and making a meaningful impact in the communities we serve. Some perks that will support you:

- Competitive compensation and incentive programs
- 100% employer-paid health benefits
- Wellness benefits and resources to help you thrive both at work and at home, including mental health support, fitness programs, wellness breaks, and mindfulness resources
- 7% Matching pension plan
- Paid vacation and personal days
- Ongoing learning, training, and development opportunities
- A free banking account and preferred employee rates on lending and investment products
- Recognition and community engagement programs
- Paid volunteer opportunities and community involvement initiatives
- Professional development and certification reimbursement

Employer Awards and Recognitions
- Certified B Corporation® organization committed to social and environmental impact
- 2025 Southwestern Ontario’s Top Employers
- Waterloo Area’s Top Employers 2025
- The Career Directory 2025: Canada’s Best Employers for Recent Graduates
- 2025 Canada’s Healthy Workplace Month Great Employer
- Ontario Living Wage Network

Check out our current openings at https://jobs.dayforcehcm.com/yncu/CANDIDATEPORTAL YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at [email protected].

📌 PT Member Service Representative (Timmins)
🏢 Your Neighbourhood Credit Union (YNCU)
📍 Timmins