The Resort Services Agent is a key member of our guest-facing team and is often one of the first points of contact for guests visiting the resort.

These are varied and fast-paced roles focused on providing exceptional customer service, sales support, reservations and administration within a specific area of the resort.

Successful candidates will be assigned to a specialist team based on their skills, experience, interests and availability, as well as the operational needs of the resort.

Specialist teams may include Front Desk, Tickets & Lessons, Guest Services, or Reservations.

While each team has its own area of focus, all positions share a commitment to delivering exceptional customer service, providing accurate information, processing sales and bookings, and ensuring every guest has a positive experience.

Once assigned to a team, you will develop in-depth knowledge of the products, services and processes relevant to your area, while working closely with other resort departments to ensure a seamless guest experience.

This is an excellent opportunity for someone who enjoys working with people, solving problems, staying organized and working in a dynamic resort environment.

Key Responsibilities May Include

- Provide a welcoming, friendly and professional first point of contact for resort guests.
- Deliver an excellent sales and service experience across all guest interactions.
- Listen to guests, understand their needs and provide appropriate information, advice and recommendations.
- Assist guests with the purchase and booking of resort products and services.
- Respond to guest inquiries by phone, email and in person in a friendly and timely manner, ensuring appropriate follow-up.
- Provide information about resort facilities, services, activities, schedules and the local area.
- Provide guest services within your assigned area and proactively identify opportunities to improve the guest experience.
- Handle cash,



POS transactions and daily close-out procedures accurately and in accordance with resort policies.
- Liaise with internal departments to meet operational requirements and improve guest experience.
- Develop strong knowledge of your assigned area while understanding the broader range of resort services so you can confidently assist or direct guests as required.
- Provide managers and supervisors with suggestions, feedback and information regarding products, processes, guest concerns and operational issues.
- Maintain a professional appearance and ensure resort service standards are upheld at all times.
- Be flexible and adaptable as schedules, priorities and business levels change throughout the season.

Knowledge, Skills & Abilities

- Excellent customer service skills and a genuine enthusiasm for working with guests.
- Strong verbal and written communication skills.
- Professional, positive and approachable manner.
- Strong organizational and administrative skills.
- Excellent time-management and prioritization skills.
- Ability to remain calm, helpful and professional in a busy environment.
- Strong attention to detail and accuracy.
- Ability to work effectively both independently and as part of a team.
- Comfortable learning and working with computer applications
- Cash-handling experience is an asset.
- Previous experience in customer service, sales, hospitality, tourism or a similar environment is an asset.
- Knowledge of the resort, local area or tourism industry is an asset.
- Secondary school diploma or equivalent required.

What We're Looking For

We are looking for enthusiastic, adaptable and service-oriented individuals who enjoy working with people and take pride in creating a great guest experience.

You don't need to have experience in every area of the resort. We are looking for people with strong customer service, communication, sales and administrative skills who are willing to learn and develop expertise within a specific area of the resort.

If you enjoy helping people, solving problems, staying organized and working in a agile resort environment, we'd love to hear from you.

📌 Resort Services Agent (Tickets & Lessons, Guest Services, Front Desk, Reservations) (Vernon)
🏢 Silver Star Ski Resort
📍 Vernon