Who you are

- Experience in account management, client success, customer relationship management, or a related client-facing role — we value what you've accomplished and the skills you've built, not a specific number of years or a particular job title
- A track record of managing multiple client relationships at the same time, with solid follow-through and attention to detail

- Clear, confident communication skills — written and verbal — and comfort working with people at different levels of an organization, from day-to-day contacts to senior decision-makers
- The ability to use data to track account performance, spot trends, and inform your conversations with clients
- A collaborative, organized approach to work, including the ability to coordinate across multiple internal teams and external partners to get things done

- Equivalent experience, training, or transferable skills from adjacent fields (such as hospitality, operations, consulting, or customer success) are genuinely considered

- Experience in corporate travel, B2B technology, or SaaS

- Familiarity with tools such as Salesforce, project management platforms, or business intelligence dashboards

- Experience working alongside or coordinating with travel management companies or other third-party service partners

- Experience supporting clients through product launches, market expansions, or change management

What the job involves

- KAYAK for Business (K4B) is KAYAK's corporate travel platform — built to help companies manage business travel through a modern online booking experience, AI-powered features,



and a connected network of travel management partners

- This Senior Account Manager role sits at the heart of our client relationships: you will be the primary point of contact for a portfolio of US-based corporate clients, helping them get real value from the platform, stay on track with their travel programs, and grow with us over time

- You'll work closely with a collaborative account management team and partner regularly with colleagues across Product, Support, Finance, and Implementation to deliver for your clients

- Own a portfolio of assigned corporate accounts and serve as their primary day-to-day contact for platform adoption, account health, and ongoing support

- Build trusted, long-term relationships with client travel teams and program managers, with a focus on retention and satisfaction

- Lead regular account reviews, quarterly business reviews, and strategic performance reviews — often in coordination with travel management company (TMC) partners

- Monitor account health across your portfolio, identify risks early, and develop clear action plans to address them

- Drive adoption of platform capabilities — including AI-assisted booking, group travel features, direct content,



and international expansion — by helping clients understand the value and supporting successful rollouts

- Coordinate with internal teams including Product, Support, Finance, and Implementation to resolve issues, close open items, and deliver on commitments made to clients

- Manage contract renewals and amendments; contribute to pricing discussions and identify opportunities for account growth

- Keep account records, action logs, and renewal timelines accurate and up to date

- Contribute to team-wide improvements — including playbooks, templates, and scalable processes — that help the whole team work more effectively

- Represent the voice of your clients internally, sharing feedback and patterns that help the broader team and product organization make better decisions

Benefits

- Work flexibly: Our global flexible work policy lets our teams decide if they head into one of our offices or work from anywhere else

- Team-wide time off: Most of our team disconnects at the same time each year to recharge and reconnect

- Global volunteer week: Take VTO (Volunteer Time Off) to support the organizations and charitable efforts you believe in

- Wellness: We take care of each other - providing opportunities and spaces to live that work-life balance

- Resource groups: Our five ERGs are employee-led groups for underrepresented communities and their allies

- Career growth: We provide opportunities for our team to develop their skills – or learn new ones – on their own terms

📌 Senior Account Manager (Cambridge)
🏢 KAYAK
📍 Cambridge