Client: Ontario Public Service – Labour and Transportation Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: 87 Sir William Hearst Avenue, Toronto, ON

Work Arrangement: Hybrid – 3 days onsite per week Contract: September 21, 2026 – March 31, 2027

Extension: 1 possible extension, up to 134 days

Openings: 1

Security Clearance: No clearance required

Maximum Submission: 1 candidate

Closing Date: October 5, 2026 at 12:00 PM

Position Overview The Ontario Public Service is seeking a Senior Business Analyst – Level 3 to work as part of the Project Management & Program Delivery project team . The successful candidate will collaborate with the core project team, solution delivery vendors, product owners, UX/designers, developers, testers, clients, and other stakeholders to deliver complex digital solutions using user-centred design and Agile/Scrum methodologies .

This role combines business analysis, product management, user experience, digital design, accessibility, research, requirements analysis, backlog management, and stakeholder leadership .

The successful candidate must be comfortable leading cross-functional teams and translating business objectives, user research, analytics, and stakeholder needs into intuitive, accessible, measurable digital experiences.

Key Responsibilities Business Analysis, Product & Agile Delivery

- Work within a hybrid Agile setting , including Scrum and other Agile methodologies, while collaborating with cross-functional teams.
- Provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies .
- Develop product design criteria, business objectives, communication/reporting protocols, planning activities, prioritization and phasing strategies, issue management, quality assessment, and transition requirements.
- Work with balanced product teams consisting of product owners, UX designers, developers, testers, and other stakeholders .
- Prioritize features and manage the product backlog to maintain a shared focus across design and development activities.
- Identify emerging trends and assess/prioritize feature requests and client changes.
- Determine product direction and support decisions regarding when features are ready to be released.
- Translate business goals and objectives into digital product experiences.
- Develop product vision, roadmaps, product strategies, features, epics, user stories, themes, and sprint plans.

User Experience & User-Centred Design

- Design and support online user experiences for complex digital solutions .
- Apply user-centred and evidence-based approaches including:

- User analytics

- Interviews

- User research

- Usability testing

- Customer discovery

- User feedback
- Assess user characteristics, needs, goals, opportunities, challenges, and pain points.
- Lead usability requirements and define appropriate usability metrics.

- Guide teams in creating

- User personas

- Customer/user journey maps

- Task scenarios

- User flows

- Wireframes
- Mock-ups

- Prototypes

- Page templates

- Navigation structures

- Content structures
- Lead prototyping activities and ensure new features meet established usability, accessibility, reusability, simplicity, and design standards before deployment.
- Rapidly test and iterate designs based on user research and feedback.
- Identify and troubleshoot UX limitations, including responsiveness and layout issues.
- Lead layout adjustments based on user feedback.
- Provide strategic advice on interaction design, user experience, solution functions, and features.

Accessibility & Digital Standards

- Ensure digital solutions comply with current web usability and accessibility standards , including:
- WCAG 2.0
- WCAG 2.1 Level A and AA
- Apply accessibility best practices throughout design, development, testing, and delivery.
- Demonstrate knowledge of Ontario Digital Government Standards / Ontario Digital Service Standard .
- Apply accessibility, information architecture, navigation, graphic design, and user-interface design principles together when developing digital solutions.

Information Architecture & Content Design

- Design information architectures and taxonomies and understand their relationship to navigation.
- Apply content layout and typography principles to mobile-first and responsive web design .
- Provide subject matter expertise in UX, content standards, performance measures,



usability, accessibility, and interactive/front-end design.
- Support content strategy and design concepts for digital solutions.
- Conduct research and develop content structures that meet diverse user needs.

Stakeholder & Vendor Management

- Conduct stakeholder consultations to identify, understand, and assess business needs.
- Collaborate with clients, solution delivery vendors, product owners, developers, UX teams, testers, and other project stakeholders.
- Provide technical and specialized advice regarding usability, accessibility, interactive design, and front-end design.
- Build strong relationships with internal and external stakeholders and solution delivery vendors.
- Facilitate meetings, workshops, consultations, presentations, and decision-making activities.
- Provide mentorship, coaching, and guidance to team members.
- Prepare slide decks presenting solution design options and recommendations.
- Prepare project status reports, executive summaries, risks, mitigation strategies, and product status updates.

Analytics, Research & Continuous Improvement

- Use web analytics, visitor metrics, performance measures, and other tools to evaluate user experience.
- Define product KPIs, success criteria, and metrics dashboards .
- Conduct multiple concurrent research, content design, and strategy initiatives.
- Perform industry research and provide options and recommendations for solution improvements.
- Use user research and analytical findings to continuously improve digital products.
- Translate feedback and research findings into effective, accessible, and user-friendly designs.

Requirements Required Technical Skills & Experience Candidates must demonstrate significant experience in the following areas:

Mandatory Business Analysis / Product / Agile Experience

- Significant experience designing online user experiences for complex digital solutions .
- Experience delivering products using a balanced cross-functional team , including product owners, UX designers, and developers.
- Strong experience with Agile/Scrum delivery methodologies .
- Scrum Master experience is preferred.
- Experience with product backlog management, prioritization, user stories, epics, themes, and sprint planning.
- Experience developing product strategies, roadmaps, requirements, KPIs, and success criteria.

Design & UX Tools Proficiency with industry-standard design tools such as:

- Adobe Photoshop
- Adobe InDesign
- Adobe Illustrator
- Balsamiq
- InVision

Cloud & Collaboration Tools

- Basic knowledge of Microsoft Azure Cloud Platform .
- Knowledge of online collaboration and productivity tools including:

- MIRO

- Atlassian Confluence

- Trello

- Microsoft Office 365

- Google Drive

- Zoom

- Slack

- Microsoft Teams

Backlog / Agile Management Tools Knowledge and experience with backlog management tools such as:

- JIRA
- Azure DevOps
- Pivotal Tracker

Responsive & Mobile-First Design

- Experience applying content layout and typography design principles to mobile-first and responsive web designs.
- Understanding of responsive design and user experience across different devices and screen sizes.

Information Architecture

- Experience designing information architectures and taxonomies .
- Understanding of how information architecture and taxonomies relate to navigation and digital user experiences.

Usability, UX & Accessibility Strong knowledge and experience with:

- User experience principles
- Usability methodologies and techniques
- User interface design
- Navigation design
- Interaction design
- Information architecture
- Graphic design
- Accessibility
- Web usability
- WCAG 2.0
- WCAG 2.1 Level A & AA
- Accessible digital solution design

Ontario Digital Government

- Knowledge of Ontario Digital Government Standards / Ontario Digital Service Standard is required.

People Skills The successful candidate must demonstrate:

- Ability to work effectively independently and within a team environment .
- Strong communication and interpersonal skills.
- Strong collaboration and negotiation skills.




- Ability to work effectively within an Agile cross-functional team.
- Strong stakeholder and vendor management capabilities.
- Excellent facilitation and presentation skills.
- Strong time-management and problem-solving skills.
- Ability to build strong, trusting relationships with internal and external stakeholders.
- Strong leadership skills with the ability to provide advice and guidance on UX, usability, accessibility, and digital design.
- Ability to mentor and guide team members.

Analytical & Problem-Solving Skills Candidates should demonstrate:

- Strong knowledge of design thinking and a user-centric mindset.
- Strong attention to detail.
- Creative and analytical approach to problem solving.
- Strong understanding of interaction design principles .
- Ability to identify problems, develop options, and provide recommendations.
- Ability to incorporate user feedback and research into effective digital experiences.
- Understanding of business metrics and ability to translate business objectives into digital experiences.
- Ability to prioritize client change requests and determine appropriate solutions.
- Strong research skills, including industry research and analysis.
- Ability to assess solution limitations and recommend practical improvements.

Expected Deliverables The successful candidate may be responsible for producing and maintaining deliverables including: Product & Strategy

- Product vision and roadmap covering current, near-term, and future timelines.
- Product strategy.
- Target audience/end-user analysis.
- User problems and needs.
- Value propositions.
- Product decision and direction rationales.
- Product risk mitigation strategies.
- Product success stories/wins.

Requirements & Agile Delivery

- User epics, stories, and themes.
- Product backlog.
- Sprint plans.
- Functional requirements.
- Non-functional requirements.
- Data requirements and conceptual/logical data models.
- Product features and functions.
- User stories developed with the business product owner.

User Research & UX

- Customer discovery insights.
- End-user research findings.
- User personas.
- Journey maps.
- Task scenarios.
- User flows.
- Wireframes.
- Mock-ups.
- Prototypes.
- Content structures and navigation.
- Usability requirements and metrics.

Performance & Reporting

- Product KPIs and success criteria.
- Metrics dashboards.
- Executive summaries.
- Product/project status updates.
- Project risk reports and mitigation strategies.
- Solution design options and recommendation presentations.

Testing & Solution Delivery Support Provide support to Development and Test teams, including:

- Building and testing support.
- Review of test strategies.
- Review of test plans and test cases.
- Defect log management.
- Application testing.
- End-user inquiry support.
- Integration test planning.
- User Acceptance Testing (UAT) planning.
- Identification and resolution of problems/issues.
- Documentation and management of risks.
- Coordination of project interdependencies with other project teams.
- Documentation of project artifacts in a shared project library.

Ideal Candidate Profile The ideal candidate will be a Senior Business Analyst / Product-focused Business Analyst / Digital Business Analyst with strong hands-on experience across business analysis, Agile product delivery, UX, user research, accessibility, information architecture, digital design, requirements, backlog management, and stakeholder leadership . Candidates should be able to demonstrate successful delivery of complex digital/web solutions , experience working with multidisciplinary Agile teams, and practical knowledge of WCAG, responsive design, UX methodologies, Ontario digital standards, backlog management, and digital product strategy .

Key Mandatory Keywords Senior Business Analyst | Digital Business Analysis | Product Management | Agile | Scrum | UX | User-Centred Design | User Research | Usability | Accessibility | WCAG 2.0 | WCAG 2.1 A/AA | Information Architecture | Taxonomy | Responsive Design | Mobile-First | Wireframes | Prototyping | User Journeys | Personas | User Stories | Product Backlog | Sprint Planning | JIRA | Azure DevOps | Pivotal Tracker | Microsoft Azure | MIRO | Confluence | Trello | Photoshop | InDesign | Illustrator | Balsamiq | InVision | Ontario Digital Government Standards Engagement Details

- Position: Senior Business Analyst – Level 3
- Requisition: RQ11545
- Client: Ontario Public Service – Labour and Transportation Cluster

📌 Senior Business Analyst – Level 3 (Toronto)
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📍 Toronto