Drive strategic customer success at Esri Canada as a Senior Customer Success Manager in a fully remote role. Support complex GIS customers with your leadership and expertise. In this full-time position, you will oversee high-value GIS accounts, building relationships with senior stakeholders.

Your responsibilities include leading multi-year customer success strategies, ensuring value realization, and driving renewal and growth outcomes. Engage with cross-functional teams to achieve shared objectives and navigate complex customer issues effectively. Key Responsibilities:

- Lead strategic success for high-value GIS customer accounts
- Define and implement multi-year customer success strategies
- Act as a trusted advisor for enterprise-level GIS solutions
- Manage renewal, retention, and expansion outcomes
- Resolve escalated customer issues and concerns Requirements:
- Minimum 7 years in a customer-facing GIS role
- Proven experience in customer success and retention
- Ability to influence at the executive level
- Solid analytical and business acumen
- Skilled in mentoring and cross-functional leadership Shape the future of GIS customer success with Esri Canada.

📌 Senior Customer Success Manager - Esri Canada (Edmonton)
🏢 Esri Canada
📍 Edmonton