Lead strategic customer success initiatives at Esri Canada as a Senior Customer Success Manager. Cultivate trusted relationships while driving customer ROI through enterprise GIS solutions. This pivotal role demands a seasoned expert to guide complex customer accounts and influence executive stakeholders.

You will define multi-year success strategies, coordinate with internal teams, and ensure effective execution aligned with customer priorities. Your contributions will significantly impact customer retention, renewal, and expansion outcomes as you navigate high-impact scenarios and mentor less-experienced team members. Key Responsibilities:

- Own customer success strategies for complex accounts
- Advise on GIS and location intelligence solutions




- Resolve high-impact customer issues and escalations
- Negotiate commitment with executive stakeholders
- Mentor and share best practices within the team Requirements:
- 7+ years in GIS or location intelligence roles
- Proven experience with customer retention and expansion
- Robust ability to influence in multi-stakeholder environments
- Bilingual proficiency in English and French is an asset
- Post-secondary degree or diploma in GIS or related field Drive impactful customer outcomes and strategic value at Esri Canada as your expertise shapes success.

📌 Senior Customer Success Manager at Esri Canada (Vancouver)
🏢 Esri Canada
📍 Vancouver