We are looking for a Senior QA Automation Engineer with strong experience in Contact Center platforms, IVR/routing automation, and test automation ,

The ideal candidate will have hands-on experience testing Contact Center technologies and automating IVR, routing, Agent Desktop, UI, and API workflows . Experience with Cyara, Hammer, Selenium, Postman, Karate, and Java is highly relevant.

Experience with AWS Amazon Connect is a plus.

Key Responsibilities

- Design, develop, and execute automated test strategies for Contact Center platforms and applications.
- Perform IVR and routing automation testing using tools such as Cyara, Hammer, or similar Contact Center testing platforms.
- Develop and maintain automated tests across UI and APIs .
- Perform Agent Desktop automation and testing .
- Validate Contact Center workflows, integrations, and end-to-end customer journeys.
- Support maintenance releases, enhancements, and ongoing production/support activities.
- Provide technical leadership for testing initiatives and automation activities.
- Analyze test results, identify defects,



and work with development and technical teams through resolution.
- Collaborate with cross-functional teams in a structured Agile setting .
- Use development and collaboration tools such as Git/Bitbucket, JIRA, Confluence, IntelliJ, and Eclipse .

Required Qualifications
- Strong experience in Quality Engineering / QA Automation , preferably within Contact Center platforms .
- Hands-on experience with IVR and/or routing automation .
- Experience with Contact Center testing tools such as Cyara or Hammer .
- Strong experience with UI and API automation testing .
- Strong Core Java knowledge.
- Experience with Agent Desktop automation/testing .
- Experience working in a structured Agile environment .
- Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse .

Nice to Have
- Experience with AWS Amazon Connect .
- Additional Contact Center / CCaaS platform experience.
- Experience with IVR, routing, or customer-service technology ecosystems.

📌 Senior QA Automation Engineer – Contact Center (Toronto)
🏢 N2P Systems
📍 Toronto