Hello Nori is a quick fine-dining Japanese restaurant with a bold mission: to redefine the hand roll bar experience. Since launching in 2021, Hello Nori has quickly become one of Canada’s most exciting and recognized dining concepts, known for its premium ingredients, exact execution, and elevated guest experience.

As we continue expanding across Canada, we are looking for a passionate and driven Senior Supervisor to lead our King Street (Toronto) location. This is an opportunity to be part of a high-growth brand and play a key leadership role in delivering exceptional service and operational excellence.

Job Overview

As a Senior Supervisor, you will act as the leader on the floor, responsible for overseeing daily operations and ensuring a seamless guest experience. You will drive team performance, maintain high standards, and support the development of a strong service culture.

Key Responsibilities

Guest Experience

- Lead the dining room floor and ensure exceptional guest satisfaction
- Address guest feedback and resolve issues promptly and professionally
- Uphold Hello Nori’s premium service standards at all times

Team Leadership

- Supervise servers, hosts, and support staff during service
- Lead pre-shift meetings and ensure smooth execution of service
- Manage floor flow and staffing levels in real time

Training & Development

- Train new hires and provide ongoing coaching to team members
- Reinforce service standards, product knowledge, and company culture

Scheduling & Operations

- Create and manage staff schedules using Push
- Ensure proper coverage during peak hours and manage shift adjustments

Quality Control





- Ensure all dishes meet Hello Nori standards before reaching guests
- Maintain consistency in presentation and timing

Inventory Management

- Monitor and manage inventory levels
- Place orders and ensure proper stock for service needs

Health & Safety

- Ensure compliance with all health and safety regulations
- Maintain cleanliness and organization across front and back of house

Cash Handling & Reporting

- Oversee cash handling and POS operations
- Ensure accurate reporting and communication with management

Reservations & Events

- Manage reservations and coordinate special events when required

Problem Solving

- Handle guest concerns, team conflicts, and operational challenges efficiently

QualificationsEssential

- 1–2 years of experience in a similar restaurant environment
- Strong communication and leadership skills
- Proven ability to train, coach, and develop a team
- Ability to handle fast-paced service and multitask effectively
- Basic math and cash handling skills
- Valid Smart Serve certification (Ontario)

Preferred

- Experience with Auphan POS system
- Knowledge of sake, wine, and Japanese cuisine
- Strong understanding of sales and guest engagement
- Previous leadership or supervisory experience

Job Type Full-time

Benefits

- Paid time off
- Growth opportunities within a rapidly expanding company
- Quarterly bonus base on the performance of the restaurant
- company event
- complimentary staff meal

Work Location In person – King Street, Toronto Job Types: Full-time, Permanent

Pay: $45,000.00-$70,000.00 per year

Benefits

- Paid time off
- Store discount

Work Location: In person

📌 Senior Supervisor – Hello Nori King Street (Toronto)
🏢 Hello Nori
📍 Toronto