Overview

We are looking for a customer-focused and organized Automotive Service Advisor to join our team. In our independent shop, you are the face of our business and the vital link between our customers and our service technicians. Unlike dealership roles focused rigidly on warranty metrics, your focus will be on building long-term, trust-based relationships across all vehicle makes and models.

The ideal candidate possesses a strong blend of excellent communication, basic mechanical understanding, and sharp organizational skills to keep our shop workflow moving efficiently.

Core Responsibilities

- Customer Intake & Liaison: Greet customers promptly, actively listen to their vehicle concerns, and translate those issues into clear, detailed instructions for our technicians.
- Estimate & Sales Generation: Review technician diagnostic findings, research parts availability/pricing, and create transparent, value-driven cost and time estimates for the customer.
- Workflow Management: Utilize shop management software to schedule appointments, dispatch jobs evenly to technicians based on their specialties, and monitor repair status throughout the day.
- Active Communication: Provide proactive updates to customers regarding service changes, additional findings, and precise vehicle pickup timelines.
- Parts Coordination: Work closely with parts suppliers to source and track components required to finish jobs on time.




- Final Delivery: Review finished repair orders, invoices, and completed work details thoroughly with customers during vehicle hand-off.

Qualifications & Skills

- Experience: 2+ years of experience as an Automotive Service Advisor or Service Writer (independent shop experience is a major plus).
- Industry Knowledge: Solid understanding of automotive systems, general maintenance timelines, and mechanical terms.
- Communication: Exceptional verbal and written communication skills with a compassionate, diplomatic demeanor.
- Tech Savvy: Proficiency using shop management and garage booking software
- Licensing: Valid driver’s license with a clean driving record (required for moving client vehicles or occasional test drives).

What We Offer

- Comprehensive Benefits: Medical, dental and in store discounts
- Work-Life Balance: No weekend shifts.
- Professional Growth: Paid ongoing technical and customer service training to keep your skills sharp as the industry evolves.
- Team Culture: A collaborative, supportive workplace with regular team perks.

Job Type: Full-time Pay: $50,000.00-$89,424.06 per year

Benefits

- Dental care
- Extended health care
- Store discount

Experience:
- Service Adviser: 2 years (required)

Language:
- English (required)

Licence/Certification:
- Driving Licence (required)

📌 Service Adviser (Kitchener)
🏢 Automotive Edge
📍 Kitchener