Position Service Desk Technician Competition 2026 318 Status Temporary Full Time up to 18 months with possible extension Department Information Technology UNION Non Union Salary 3426 4128Hour Position Summary The Service Desk Technicians role is to ensure proper computer operation so that end users can accomplish business tasks This includes receiving prioritizing documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations Problem resolution may involve the use of diagnostic and help request tracking tools as well as require that the individual give in person hands on help at the desktop level The Service Desk Technician is expected to have exceptional oral and written communications and customer support skills The Service Desk Technicians role will also expand to support and maintain in house & community partners technology workplace and IT assets This includes installing configuring diagnosing repairing and upgrading all corporate hardware and equipment while ensuring its optimal performance The person will also troubleshoot problem areas and work to resolution in a timely and accurate fashion and provide end user training and assistance where required Participates in service and hospital wide activities and programs that model and promote a safe and healthy client centered environment and that contribute to quality improvement and risk management initiatives Requirements Education and Experience 3 year IT Diploma or Degree in Computer Sciences or Information Systems with one 1 year recent experience in an IT Desktop Support organization or an equivalent combination of education and experienceExcellent technical knowledge of corporate networking and other hardwareComprehensive hands on hardware troubleshooting experienceExtensive equipment support experience with preferably in a hospital or large institutional settingWorking technical knowledge of current network protocols operating systems software and standards including Windows Servers Citrix and VMWareAbility to operate tools components and peripheral accessoriesAble to read and understand technical manuals procedural documentation and OEM guidesAbility to conduct research into hardware products and issues as requiredDemonstrated experience and ability in working both independently and as a member of a teamExperience in project management or in a project team is an assetSkills and Abilities Demonstrated ability to speak read and write EnglishDemonstrated proficiency and troubleshooting skills with Windows operating systems and network environmentDemonstrated knowledge of computer hardware and peripheralsDemonstrated ability to use Microsoft Office products Word Level 2 and Excel Level 2Demonstrated ability to use Microsoft Outlook Level 2Demonstrated ability to deal with confidential issues A high responsibility level is associated with this position due to the sensitive and restrictedclassified nature of the information contained in the hospitals information systems particularly the Patient Care SystemDemonstrated knowledge of remote tools preferably SMSAbility to multi task and work in a stressful environmentAbility to deal with difficult people and people experiencing elevated levels of stressBasic knowledge of LAN WAN and TCPIPExceptional interpersonal skills with a focus on rapport building listening and questioning skillsExceptional communication skills oral written and electronicA systematic analytical approach to problem solvingExperience in the healthcare sector preferredEntry level IT Certifications and ITIL Certification considered an asset

📌 Service Desk Technician - Temporary Full-Time (Canada)
🏢 BROCKVILLE GENERAL HOSPITAL
📍 Canada