Service Manager — Audi St. John’s

Deliver an exceptional experience. Drive results. Lead by example.

At Audi St. John’s, an affiliate of Matthews Motors, we take pride in our people, our community, and our commitment to delivering an exceptional experience. As part of a locally owned and operated automotive group, we are proud to serve St. John’s and communities throughout Newfoundland and Labrador.

We believe representing a premium automotive brand means delivering more than exceptional vehicles — it means providing an exceptional ownership experience throughout every stage of the client journey.

We are looking for a driven, client-focused and results-oriented Service Manager who is ready to lead our Service Department, develop a high-performing team and create an environment where both our clients and our people can succeed.

This is a unique opportunity to onboard and work closely with our current Service Manager, who will be continuing with the Audi brand in a new role. This dedicated training and transition period will provide valuable time to learn Audi processes, build relationships with our existing clientele and team, and gain a strong understanding of the department before assuming full leadership responsibility.

Our goal is to ensure a seamless and successful transition, positioning the incoming Service Manager to confidently lead the department while delivering exceptional client care, strong operational performance and accountability.

Why Audi St. John’s?

- Strong earning potential with a performance-driven compensation plan
- Represent a globally recognized premium luxury brand
- Lead and develop a talented Service team
- Work in a fast-paced, professional and performance-driven environment
- Be part of a dealership focused on growth, performance and the client experience
- Ongoing leadership, product and professional development
- Opportunity to make a meaningful impact on the growth of our Fixed Operations business
- Build a long-term career with a locally owned and growing automotive organization

What You’ll Do As Service Manager, you will take ownership of the client experience, team performance and operational results of our Service Department.

- Create a client-centric culture focused on delivering a premium experience at every interaction
- Maintain the highest levels of Client Satisfaction and continually identify opportunities to improve the ownership experience
- Champion our three core pillars of Communication,



Convenience and Transparency (CCT) throughout the Service Department
- Lead, coach and develop a high-performing team focused on both the client experience and measurable results
- Lead by example, demonstrating accountability, professionalism and a strong sense of urgency
- Build strong relationships with clients and take an active role in resolving concerns and strengthening client retention
- Establish clear expectations and hold team members accountable for their individual and departmental results
- Create and execute action plans designed to achieve monthly, quarterly and annual targets
- Identify opportunities to improve productivity, efficiency, capacity and departmental profitability
- Monitor workflow, appointment capacity, repair order management and overall shop performance
- Create opportunities for growth while maintaining strong operational standards
- Track, analyze and report departmental Key Performance Indicators (KPIs) to the General Manager
- Work closely with Parts, Sales and dealership leadership to create a consistent and seamless Audi experience
- Continuously identify opportunities to improve processes, performance and the overall client experience

What We’re Looking For

- Previous automotive Service Management or Fixed Operations leadership experience is recommended
- Proven ability to lead, coach and develop people
- Strong understanding of dealership Service operations and performance metrics
- Demonstrated ability to achieve operational and financial targets
- Exceptional client relations and problem-solving skills
- Strong communication and relationship-building abilities
- Ability to create action plans and turn strategy into measurable results
- Highly organized with the ability to manage multiple priorities
- Comfortable analyzing and reporting departmental KPIs
- Results-driven with a strong sense of ownership, accountability and urgency
- Professional leadership style suited to a premium automotive environment
- Ability to work effectively across departments as part of the dealership leadership team




- Valid driver’s licence and clean driving record

Who Thrives Here? The right person is a leader who wants to make an impact.

You understand that great results come from great people, clear expectations and consistent execution. You are comfortable setting ambitious targets, developing a plan to achieve them and holding yourself and your team accountable along the way.

You also understand that in the luxury automotive business, how we achieve those results matters.

Our three pillars — Communication, Convenience and Transparency — should be evident throughout every part of the client experience.

From the moment an appointment is booked to the final vehicle handover, our clients should feel informed, valued and confident that their vehicle and their time are being respected.

Lead the Audi Service Experience

Success in this role will be measured not only by financial performance, but by client satisfaction, team development, operational excellence and sustainable departmental growth.

Ready to Lead?

If you are an experienced automotive skilled who is ready to lead from the front, develop a high-performing team and deliver the level of experience expected from a premium brand, we want to hear from you.

Apply today and help us continue to elevate the Audi ownership experience at Audi St. John’s.

About Us

Audi St. John's is proudly part of Matthews Motors, which also includes Volkswagen St. John's and Bodyworks Collision & Glass.

As a member of our team, you'll benefit from collaboration across all divisions, shared opportunities, and access to a broad inventory network that helps you better serve our customers.

If you're ready to build a rewarding career with a dealership that invests in its people, we'd love to hear from you.

Apply today and discover where a career with Audi St. John's can take you.

As an equal opportunity employer, Audi St. John's is committed to fostering a team that reflects the diversity of the community in which we perform business. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Pay: $90,000.00-$120,000.00 per year

Benefits

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Experience:
- automotive Service Management or Fixed Operations leadership : 3 years (preferred)

Work Location: In person

📌 Service Manager (St. John's)
🏢 Bill Matthews Volkswagen Audi
📍 St. John's