Pacific Coast Heavy Truck Group is Metro Vancouver’s established Volvo & Mack Truck dealer and we are experiencing remarkable growth. We have 4 locations, including Langley, Kamloops, Annacis Island and Chilliwack.

We are now accepting applications for a Service Writer to be part of our Langley team in a full-time, permanent capacity. We are selectively looking for applicants with the right experience and work ethic to fit our company and join our growing team!

Shift TBD

We Offer:

· A competitive compensation package, including a generous pension plan

· Extended Health Care advantages (prescription coverage, dental, vision, short & long-term disability, life insurance and paramedical services)

· Opportunities for development, growth and advancement

· Employee referral bonus program

Responsibilities:

· Greet customers upon arrival and carry out the check-in process in accordance with the dealership policies/procedures.

· Identify customer needs/concerns and prepare legible and detailed repair orders with approval for initial diagnostics.

· Answer telephone calls to provide current status updates on trucks being repaired in the shop and to book detailed appointments in the calendar schedule.

· Discuss estimated costs of repairs/maintenance through phone calls and emails with our customers

· Invoice cash sales and net 30 account holders work orders and call customers for prompt pickups.

· Stay up to date on technical and performance information on all MACK and Volvo trucks service by our dealership

What we are looking for:





· Post secondary diploma/degree or equivalent experience

· Previous experience with scheduling in an automotive environment

· Strong organizational skills with the ability to multitask

· Basic knowledge of or ability to understand the mechanics of a vehicle

· Ability to set effective, efficient time schedules

· Ability to prioritize workflow

· Ability to think strategically about ways of enhancing shop performance and productivity

· Desire to exceed customer expectations

· Strong interpersonal and relationship-building skills

· The ability effectively respond to and meet the needs of a diverse client base

· Computer skills

If this sounds like you, apply today! Please note that only shortlisted applicants will be contacted.

Pacific Coast Heavy Truck Group would like to thank all applicants for their interest; however, only qualified applicants will be contacted. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

Job Types: Full-time, Permanent

Pay: From $36.83 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Langley, BC V1M 4B9: reliably commute or plan to relocate before starting work (required)

Language:
- English (required)

Work Location: In person

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