Duration: 12+ months contract with possible extension
Start Date: ASAP
:
- 10 years of experience in ServiceNow architecture specializing in IT Asset Management focusing on ITAMHAM and ITAMSAM modules
- Lead the strategic design development and deployment of scalable ServiceNow IT Asset Management solutions encompassing both Hardware Asset Management HAM and Software Asset Management SAM
- Utilize deep expertise in ServiceNow architecture to optimize ITAM workflows ensuring seamless integration and high data accuracy across asset management modules
- Analyze complex business requirements and translate them into scalable technical specifications for ITAMHAM and ITAMSAM implementations
- Oversee the integration of ITAM solutions with broader IT infrastructure and business processes to enhance operational efficiency
- Drive continuous improvement initiatives incorporating the latest ServiceNow ITAM features industry trends and compliance standards to maintain cuttingedge solutions
Roles and Responsibilities:
- Lead end to end design configuration and deployment of ServiceNow ITAMHAM and ITAMSAM modules aligned with organizational goals
- Manage the complete lifecycle of hardware and software assets including discovery entitlement management compliance and optimization within ServiceNow
- Collaborate with IT and business stakeholders to define implement and enforce ITAM policies and procedures
- Conduct regular audits and assessments to ensure data integrity compliance and optimal performance of ITAM systems
- Troubleshoot and resolve complex platform and modulespecific issues to maintain high system availability
- Provide technical leadership mentorship and guidance to senior and junior team members on ServiceNow ITAM best practices and architectural standards
- Develop and maintain comprehensive documentation training materials and technical guides supporting ITAM processes and tools
- Participate in crossfunctional teams to integrate ITAM solutions with broader IT service management and operational frameworks
- Drive innovation and automation initiatives to enhance asset management efficiency and service delivery