Take charge as an Incident Management Leader with Donna Cona Inc. in Ottawa. This sub-contract role demands deep expertise in managing high-urgency incidents across large enterprises.

Donna Cona

Inc. is seeking an experienced Incident Management Leader for one of our key governmental clients. Candidates should possess 8-10 years of dedicated incident management expertise, especially within complex, high-availability systems.

Your role will focus on leading complex incident bridges, managing various technical teams, and ensuring operational continuity. Key Responsibilities:

- Lead high-urgency incident management processes
- Conduct post-incident reviews and drive improvements
- Collaborate with technical teams and senior stakeholders
- Maintain structured communication during stressful situations
- Support Oracle PeopleSoft in regulated environments Requirements:
- Security clearance at the Reliability level
- ITIL Service Management certification, preferably ITIL 4
- Bilingual communication skills in English and French
- Proven experience in critical incident environments
- Robust analytical and problem-solving abilities Effectively manage incidents and improve outcomes for a major government client in Ottawa.

📌 Sub-contract Incident Management Leader Ottawa
🏢 Donna Cona
📍 Ottawa