Responsibilities

1. New System Integration Support

- Support the setup, testing, validation, and ongoing support of new system integrations.

- Troubleshoot integration issues related to platforms such as Shopify, Costco, Walmart, WooCommerce, and other customer-specific integrations.

- Validate data flows across order, inventory, shipment, and status synchronization processes.

- Work closely with the Onboarding and Development teams to identify and resolve integration issues.

1. Warehouse &
- Shared Warehouse Support

- Troubleshoot and resolve shipping label issues, order exceptions, inventory discrepancies, and warehouse-related system issues.

- Monitor order status and investigate exceptions such as short inventory, incorrect warehouse locations, and fulfillment issues.

- Support WMS operations and workflows, including inbound, outbound, inventory adjustments, inventory movements, wave picking, and related processes.

- Coordinate with warehouse and operations teams to identify root causes and ensure timely issue resolution.

1. ASRS On-site Support

- Support routine ASRS operational activities and troubleshooting.

- Track ASRS spare parts, replacement requirements, and maintenance needs.

- Perform on-site inspections of conveyors, sensors, belts, loose components, abnormal noises, and other equipment conditions.

- Troubleshoot routine ASRS exceptions and coordinate follow-up with relevant technical or maintenance teams.

1. System Health Monitoring

- Monitor the health and operational status of OMS, WMS, DATAHUB, Label App, and related systems.

- Investigate system alerts, errors, failed processes, and abnormal system behavior.

- Identify potential issues before they significantly impact warehouse or customer operations.

- Escalate complex technical issues to the appropriate Development, Infrastructure, or Engineering teams and follow through to resolution.

1. Customer Email &
- Issue Resolution

- Monitor and respond to customer-submitted issues and support requests via email.

- Investigate reported issues using system logs, API data, SQL queries, and operational information.

- Communicate findings and resolution steps clearly to customers and internal teams.





- Track and follow up on outstanding issues to ensure timely closure.

1. SQL &
- Data Analysis

- Use SQL to investigate order, inventory, shipment, warehouse, and system-related issues.

- Analyze data inconsistencies across multiple systems and identify potential root causes.

- Develop and maintain SQL queries for troubleshooting, data validation, and operational reporting.

- Perform data validation and reconciliation between internal systems and external platforms.

1. API &
- Interface Troubleshooting

- Monitor and troubleshoot API and interface issues related to orders, inventory, shipments, labels, and status synchronization.

- Investigate failed, delayed, duplicated, or inconsistent data synchronization between internal and external systems.

- Validate API requests, responses, authentication, HTTP status codes, payloads, and data flow.

- Use API testing tools such as Postman or similar tools to troubleshoot and validate integrations.

- Coordinate with internal and external technical teams to resolve interface and integration issues.

1. Cross-functional Issue Coordination

- Work closely with Onboarding, Warehouse, Operations, Development, QA, and other teams to investigate and resolve system and operational issues.

- Clearly communicate issue details, investigation findings, root causes, and required actions.

- Maintain proper issue tracking and follow-up to ensure timely resolution.

- Identify recurring issues and recommend process or system improvements to reduce operational impact.

Requirements

Required Qualifications

- 3+ years of relevant work experience in system integration, technical support, application support, system operations, or a similar technical role.

- Solid understanding of REST APIs, HTTP/HTTPS, JSON, API requests/responses, and system-to-system data integration.





- Hands-on experience using SQL for data investigation, troubleshooting, data validation, and reporting.

- Ability to write and understand SQL queries involving SELECT, JOIN, WHERE, GROUP BY, subqueries, and basic data aggregation.

- Experience using API testing and troubleshooting tools such as Postman or similar tools.

- Strong troubleshooting and problem-solving skills with the ability to investigate issues across multiple systems.

- Ability to understand system workflows and trace data across different applications and integrations.

- Good understanding of order, inventory, fulfillment, shipping, or warehouse management processes.

- Robust communication skills and the ability to work effectively with both technical and non-technical teams.

- Ability to manage multiple issues simultaneously and prioritize based on business and operational impact.

- Strong attention to detail and ownership of issues through to resolution.

- Willingness to provide on-site support when required, including warehouse and ASRS-related support.

Preferred Qualifications

- Experience with e-commerce platforms such as Shopify, Walmart, Costco, WooCommerce, or similar platforms.

- Experience with OMS, WMS, TMS, ERP, warehouse automation, or logistics systems.

- Experience troubleshooting webhooks, scheduled integrations, message queues, or asynchronous data flows.

- Familiarity with application logs, monitoring tools, and basic Linux/server troubleshooting.

- Experience working with shipping carriers, shipping label systems, or warehouse fulfillment processes.

- Experience supporting ASRS or other warehouse automation systems.

- Basic understanding of software development concepts and common application architectures.

- Experience working in a fast-paced operational environment where system issues can directly impact warehouse or customer operations.

Key Skills

- System Integration

- REST API / API Troubleshooting

- SQL / Data Analysis

- E-commerce Integration

- OMS / WMS Support

- System Monitoring

- Customer &
- Technical Support

- Cross-functional Communication

Pay: $60,000.00-$65,000.00 per year

Work Location: In person

📌 System Integration & Operation Engineer (Scarborough)
🏢 Darwynn Fulfillment Center
📍 Scarborough