Become the go-to support specialist at TrueContext in Ottawa! As a Technical Support Analyst, you will diagnose issues for field technicians, ensuring seamless operations during a hybrid, late shift role. TrueContext is seeking a talented Technical Support Analyst with 2 to 4 years of experience in technical support or a similar customer-facing role.

You will be responsible for resolving issues, providing insights, and guiding customers through complex technical problems. This position emphasizes effective communication and accurate ticket management. Key Responsibilities:

- Own the ticket from start to finish
- Diagnose problems in forms, data sources, and mobile apps
- Escalate incidents and keep affected customers informed
- Create help articles for recurring issues
- Provide insights on ticket patterns to improve support Requirements:
- 2 to 4 years in technical support at a SaaS company
- Proficient in reading API documentation and JSON payloads
- Experience with REST APIs or field service platforms
- Ability to explain technical issues clearly
- Willingness to work on a hybrid schedule Drive customer success by leveraging your technical support skills in a dynamic setting at TrueContext.

📌 Technical Support Analyst in Ottawa
🏢 TrueContext
📍 Ottawa