Tekky Talks Inc. is looking for a Telecom Technician to join our team to support our Technical Client Service requests and Installations.

Roles & Responsibilities

⦁ Troubleshoot and process all incoming requests for technical issues from clients for home services ( Home Phone + Internet + TV) within timely manner and accurate delivery

⦁ Resolving technical issues and ensuring customer satisfaction

⦁ Communication with customers, other departments and managers is done in a timely and professional manner.

⦁ Providing customer and technical support to clients over the phone and by visits.

⦁ Visits for new or existing installations of equipment, diagnosis and troubleshooting in domestic dwellings, apartments and commercial buildings.

⦁ Operates office equipment and computers utilizing a variety of software packages (i.e. Microsoft Word, Excel, PowerPoint, Access, etc.)

⦁ Maintaining inventory of technical equipment and products

⦁ Market & sell home services and make customers aware of same.

⦁ Responsible for outgoing shipments of supplies to clients

⦁ Learn and enforce health & safety regulations

Requirements

⦁ Valid Driving license with clean driving record





⦁ 1+ year of Technical support/installation experience preferred with Rogers or Bell but not mandatory

⦁ Strong communication, planning and customer service skills

⦁ Self-motivated and able to work with minimal supervision; robust time-management skills and attention to detail.

⦁ Initiative and excellent organizational skills with ability to meet deadlines

⦁ A positive, professional, trustworthy, energetic and hard-working attitude

⦁ Flexibility to respond to requests and to prioritize

⦁ Excellent interpersonal skills

⦁ Ability to work on all assigned tasks

⦁ Ability to adhere to confidentiality at all times

⦁ Ability to take direction and feedback as required

⦁ Ability to resolve all types of technical issues by doing research and development

Assets

⦁ Preferred to be bilingual

⦁ Preferred to have sales background

What we offer

⦁ Competitive Salary.

⦁ Company car will be provided for work.

Job Type: Full-time

Pay: $20.00-$23.00 per hour

Flexible language requirement

- French not required

Experience:
- telecommunication: 1 year (preferred)

Work Location: In person

📌 Telecommunications Technician (Gloucester)
🏢 Tekky Talks
📍 Gloucester