Optimize tenant satisfaction with Broadstreet Properties as a Tenant Retention Specialist. Engage residents through calls and emails to secure lease renewals and foster lasting relationships. As a critical member of the Broadstreet team, you will proactively manage lease renewals for residential properties.

Your role requires a blend of sales, negotiation skills, and customer service to achieve renewal targets. Creating exceptional resident experiences while navigating lease expiry will be your focus. Key Responsibilities:

- Manage pipeline of lease expiries and outreach activities
- Present lease renewal offers and pricing adjustments
- Negotiate terms within established guidelines
- Document tenant interactions and outcomes
- Conduct retention conversations to understand resident needs Requirements:
- 2+ years in customer service or call centre roles
- Solid verbal communication and negotiation abilities
- Proficient in CRM and property management software
- Organizational and time-management skills
- Knowledge of residential tenancy regulations Enhance tenant retention through communication, negotiation, and relationship-building efforts with Broadstreet Properties.

📌 Tenant Retention Specialist at Broadstreet (Winnipeg)
🏢 broadstreet
📍 Winnipeg