Position Title: Transitional Support Worker

Full-Shift: 4 ON / 4 OFF Rotating Shift Schedule

(Days, Evenings, Overnights, Weekends, Holidays)Position Description:

The Elizabeth Fry Society of Northern Alberta (Efry) advances the dignity, worth, and potential of women, girls, and gender-diverse people who are criminalized and those considered at risk. Efry recognizes and is deeply concerned about the overrepresentation of Indigenous women in the criminal legal system and the ongoing impacts of colonization, systemic discrimination, and poverty. Alongside the Canadian Association of Elizabeth Fry Societies, we advocate for meaningful systems change that addresses the criminalization, victimization, and marginalization of Indigenous women across Canada.

We are seeking compassionate, reliable, and grounded individuals to join our team as Transitional Support Workers. This role provides direct frontline support to guests while contributing to a safe, respectful, and trauma-informed environment.

Position Overview The Transitional Support Worker provides direct support to guests, promotes a safe and welcoming environment, responds to crisis situations, and assists with the daily operations of the shelter/housing establishment.

This is a full-time, full-shift position working a 4-on, 4-off rotating schedule. Employees work four consecutive shifts followed by four consecutive days off. The shift assignment rotates with each new set of four workdays, providing coverage across day, evening, and overnight shifts. The schedule also includes weekends and statutory holidays as part of the regular rotation.

Employees are expected to be available for the full rotation and to work the shift assigned for each scheduled block. The nature of this schedule requires flexibility and the ability to transition between day, evening, and overnight shifts as part of the regular rotation.

Key Responsibilities

Guest Support & Advocacy

- Build trusting, respectful relationships with guests through a trauma-informed and non-judgmental approach.
- Support women in identifying goals related to housing, wellness, recovery, and community connection.
- Conduct guest intake, orientation, and ongoing support.




- Provide practical and emotional support while maintaining professional boundaries.

Safety & Crisis Response

- Maintain a safe, secure, and supportive environment for guests and staff.
- Respond to crisis situations using de-escalation, conflict resolution, and trauma-informed intervention.
- Complete incident documentation and follow reporting protocols.
- Liaise with emergency responders and community partners as required.

Program Operations

- Support day-to-day shelter operations including routines, guest meetings, meal coordination, wellness checks, laundry, and household operations.
- Maintain accurate, timely, and professional documentation.
- Assist in maintaining cleanliness, organization, and shared living expectations.
- Support transportation and community-based appointments as needed.

Community Connections

- Connect guests with community resources including housing, healthcare, income supports, legal services, cultural supports, and other community programs.
- Encourage guest independence while reducing barriers to long-term housing stability.

Team Collaboration

- Work collaboratively with shelter staff, outreach teams, case managers, volunteers, and community partners.
- Participate in required training, staff meetings, and career development.
- Other duties as assigned.

Qualifications

- Values and practice alignment with the mission of the Elizabeth Fry Society of Northern Alberta.
- Experience working in shelter services, outreach, housing, or other human services is preferred.
- Post-secondary education in social work, psychology, human services, or a related field is considered an asset.
- Strong understanding of homelessness, trauma, substance use, mental health, and gender-based violence.
- Demonstrated familiarity with harm reduction principles and Housing First approaches.
- Knowledge of and demonstrated respect for Indigenous Social History and culturally responsive practice.




- Strong communication, interpersonal, and documentation skills.
- Ability to work independently and collaboratively within a team.

Availability & Scheduling This is a full-time, rotating full-shift position supporting a 24-hour operation.

The regular schedule is

- 4 consecutive shifts ON, followed by 4 consecutive days OFF.
- Each set of four scheduled workdays rotates between day, evening, and overnight shifts.
- The regular rotation includes weekends and statutory holidays.
- Employees are expected to work the full shift assigned to each scheduled work block.
- The rotating schedule is established in advance; additional flexibility may occasionally be required to support operational needs.

Applicants should carefully consider their ability to work a rotating 24-hour schedule, including transitioning between days, evenings, and overnights, before applying.

Requirements

- Valid Class 5 Driver's License.
- Access to a reliable personal vehicle for work-related travel.
- Minimum $2 million liability insurance.
- Current First Aid/CPR certification (or willingness to obtain).
- Valid Food Handling Certificate (or willingness to obtain).
- Clear Criminal Record Check and Vulnerable Sector Check.
- Flexible availability for rotating shifts, including days, evenings, overnights, weekends, and statutory holidays.
- Ability to respond to call-in opportunities and short-notice scheduling when available.

How to Apply Interested candidates should submit a resume and cover letter to:

[email protected]

Please include "FS Transitional Shelter Support Worker Application" in the subject line.

Applications will remain open until all positions are filled. Only those selected for an interview will be contacted. No phone calls or in-person visits please.

The Elizabeth Fry Society of Northern Alberta is an equal chance employer. We strongly encourage applications from Indigenous women, women with lived experience, and individuals from diverse backgrounds.

Pay: $22.00-$23.00 per hour

Benefits

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Transitional Support Worker (Edmonton)
🏢 Elizabeth Fry Society of Northern Alberta
📍 Edmonton