We are Bernina of Canada. Part of the Bernina family of companies, a recognized world leader in the sewing machine industry for over 100 years. We have an outstanding prospect for a skilled Warehouse and Service Support Associate to join our team.

Job Summary The Warehouse and Service Support Assistant plays a key role in supporting the daily operations of the warehouse and technical service departments.

As a member of a small, collaborative team, the successful candidate will demonstrate flexibility, initiative, and a willingness to assist in various areas of the business as needed. This position requires strong organizational skills, attention to detail, a customer-focused attitude, mechanical aptitude, and the ability to perform the physical demands of a warehouse environment while delivering excellent internal and external customer service.

We are committed to developing our team members and provide opportunities for career advancement. Individuals who demonstrate strong mechanical aptitude, initiative, and a desire to learn may have the opportunity to progress into a Sewing Machine Service Technician position.

This is a full time, onsite role working at our Bernina of Canada headquarters in Whitby, Ontario.

Essential Functions

- Shipping and receiving using our company inventory/order system (Navision)
- Palletizing shipments, packing boxes, picking inventory, arranging for pick ups
- Handling returns, communication with customers about shipping issues
- Cleaning and organizing warehouse
- Managing offsite surplus storage
- Maintaining inventory
- Ordering shipping supplies
- Provide support to Technical Department
- Software updates to sewing machines before shipping
- Checking in and out sewing machines for internal repair
- Maintaining Service parts inventory

Competencies





- Customer focus and service attitude (friendly, courteous and helpful).
- Communication proficiency, including the ability to clearly converse on the phone and in email.
- Mechanically inclined, skilled in the use of hand and power tools and test equipment.
- Ability to manage, organize and stock inventory and tools.
- Strong organizational skills.
- Computer skills, including the ability to navigate screens, send and receive email, perform word processing and spread sheeting tasks, dowload large files, unzip files, and prepare USB with firmware updates.
- Provide support to all areas of the business as required, demonstrating flexibility, teamwork, and a willingness to assist with changing operational needs.
- Perform warehouse-related physical tasks, including moving throughout the facility, handling packages and materials, using pallet truck and forklift, and regularly manually lifting and transporting items of up to 50 pounds.

Supervisory Responsibilities This position has no supervisory responsibilities.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

This job is performed primarily in a warehouse and office setting, but may also include time spent in a trade shows,



off-site training locations.

Essential Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires the ability to talk, walk, stand, move about, use hand tools and regularly lift up to 50 pounds. We often have daily pallet shipment requiring preparation and wrapping by hand.

Equipment Used

This job routinely uses standard office equipment such as computers, telephones, and photocopy machines. This job routinely uses warehouse equipment including forklift, pallet trucks, and package strapping machine.

Expected Hours of Work

This is a full-time position based on a 37.5 -hour workweek, Monday through Friday. Occasional overtime available.

Travel

Travel might be required for this position.

Required Education and Experience

- Warehouse experience: picking/packing, order processing.
- Good communication skills via phone and email.
- Basic computer skills: email, MS Word, MS Excel

Preferred Education and Experience

- Forklift certification preferred.
- Mechanical or electronic assembly or repair experience.

Work Authorization Must be authorized to work in Canada.

Other Duties

Please note that this is not designed to provide a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay: $22.00-$26.00 per hour

Expected hours: 37.5 per week

Benefits

- Dental care
- Life insurance
- Vision care

Work Location: In person

📌 Warehouse and Service Support Technician (Whitby)
🏢 Bernina Canada
📍 Whitby