For more than 70 years, we've been making a difference, in every degree.

At Master, our people are the driving force behind our success. As Canada's largest HVAC-R distributor and one of North America's industry leaders, we're proud to bring together more than 2,000 employees across nearly 100 locations in Canada and the United States.

Every day, our teams help deliver innovative solutions that improve comfort, energy efficiency, and building performance. Through collaboration, expertise, and a commitment to doing what's right, we create lasting value for our customers, partners, and communities.

Guided by our purpose — Improving people's lives, in every degree — we empower our employees to grow, make a meaningful impact, and build rewarding careers in an environment where people, teamwork, and continuous improvement come first.

Looking to join a dynamic team where you can contribute to both administrative and warehouse operations? If you are detail-oriented, organized, and thrive in a fast-paced environment with a variety of responsibilities, this opportunity is for you!

As a Warranty Administrator, you will be responsible for managing warranty claims and return processes while actively supporting day-to-day warehouse activities. This is an in office position, with approximately 70% of your time dedicated to warehouse operations and 30% to administrative tasks related to warranties and claims.

Full time, Monday to Friday, 8:00 AM to 5:00 PM

What you will accomplish with us:

- Manage submitted warranty claims, verify their accuracy, and ensure proper follow-up.
- Communicate effectively with manufacturers regarding warranty requests and claim resolutions.
- Oversee and track claims, returns, and credits with suppliers.
- Receive,



inspect, and store inventory and cylinders in designated warehouse locations.
- Operate a Reach forklift to safely move, organize, and store materials.
- Distribute materials and equipment to designated administrators.
- Coordinate equipment repairs and arrange shipments to authorized distributors for servicing.
- Prepare and ship supplier orders based on requests from internal teams.
- Maintain accurate inventory records and contribute to the effective organization of the warehouse.

What You Bring to Our Team:

- High school diploma.
- Experience in customer service, warranty administration, claims processing, or warehouse operations.
- Experience operating a forklift (certification is an asset).
- Comfortable using MS Office applications (Outlook, Excel) and SharePoint.
- Strong attention to detail and excellent organizational skills.
- Ability to thrive in a dynamic and positive team environment.
- Bilingualism (French/English) is required. The role involves regular interaction with internal and external Groupe Master stakeholders across Canada. Following an assessment, it was determined that no other solution would adequately meet these professional requirements.

Competitive Benefits: In addition to a rewarding career within our team, we offer

- Medical and dental coverage from day one, along with short and long-term disability protection
- Contribution to a collective registered retirement savings plan upon starting your role.
- Wellness spending account
- An employee assistance program including psychological, financial, and legal support.
- Access to telemedicine from the beginning of your employment.
- Reimbursement of professional association membership fees.
- Early vacation program.

📌 Warranty Administrator - Warehouse (St-Bruno-de-Montarville)
🏢 The Master Group
📍 St-Bruno-de-Montarville