Wellness Coordinator / Receptionist

Oasis Wellness Retreat | West Edmonton

Oasis Wellness Retreat is a new massage and wellness clinic in West Edmonton, created to offer a welcoming space where clients can relax, restore, and prioritize their well being. We are building a team focused on exceptional care, genuine connections, and creating an experience clients look forward to coming back to.

We are seeking experienced Wellness Coordinators to join our front of house team.

Our Wellness Coordinators are at the heart of the client experience. From welcoming clients and building relationships to coordinating practitioner schedules, managing insurance and direct billing, and keeping the clinic running smoothly, you will play an important role in the everyday Oasis experience.

Key Responsibilities

- Welcome clients and manage check in and check out
- Manage appointments, cancellations, rescheduling, and waitlists
- Process insurance, direct billing, and client payments accurately
- Answer phone calls, emails, and client inquiries
- Maintain accurate and confidential client records
- Review daily schedules and resolve booking conflicts or errors
- Communicate schedule updates and client information to practitioners
- Support practitioners with day to day clinic needs
- Assist clients with services, pricing, insurance, and clinic policies
- Maintain a clean, organized, and professional reception area
- Monitor clinic supplies, linens, and treatment room readiness
- Help keep linens fresh, organized, and ready for daily treatments.
- Address client concerns professionally and escalate when necessary
- Adhere to all company policies, procedures, privacy requirements, and standards of practice

Experience Required We are specifically looking for candidates with previous reception or administrative experience in a healthcare, massage therapy, physiotherapy, chiropractic, dental, wellness, or similar clinical environment.

Candidates should have experience with:

- Insurance and direct billing




- Appointment and practitioner schedule management
- Handling confidential client information
- Clinic or practice management software
- Processing payments and maintaining accurate records
- Working in a busy, client focused environment

Who We're Looking For We’re looking for someone who is dependable, organized, outgoing, and loves working with people.

You should enjoy chatting with clients, getting to know our regulars, and creating a warm, fun, and welcoming experience while confidently keeping the front desk running smoothly.

Compensation and Growth

Oasis offers a three tier pay structure with guaranteed wage increases as team members successfully complete the requirements for each level.

Our structured training and advancement system provides a clear pathway to develop your skills, take on additional responsibilities, and increase your compensation as you progress within the clinic.

Why Join Oasis?

- Structured orientation and ongoing training
- Wage increases upon successful advancement
- Modern, skilled wellness environment
- Employee wellness perks and discounts
- Opportunities for increased responsibility and career growth
- Supportive, team focused workplace

If you have experience working in a clinic or healthcare environment and are looking for an opportunity to grow with a new and expanding wellness clinic, we would love to hear from you. Pay: $17.00-$19.00 per hour

Expected hours: 16.0 – 25.0 per week

Ability to commute/relocate

- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Which booking software have you previously worked with?
- Have you completed any admin certifications/diploma? If so, please list.
- Have you completed insurance claims via portal ?
- Currently enrolled? If so, please list your program and anticipated graduation date.
- Are you proficient in Google Suite applications ?

Experience:
- Receptionist: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Wellness Coordinator / Receptionist (Edmonton)
🏢 Oasis Wellness Retreat
📍 Edmonton