Position Overview

We are seeking a detail-oriented and organized Wireless Account & Ordering Coordinator to manage agent accounts reconciliations, wireless orders, billing inquiries, and related administrative tasks.

The successful candidate will be responsible for reviewing agents wireless accounts and invoices, identifying billing discrepancies, processing adjustments, and coordinating orders and RMA. This role requires strong attention to detail, accuracy, and the ability to work with multiple accounts and agents.

Key Responsibilities

- Perform account reconciliations and ordering for our agents accounts.
- Review monthly wireless invoices and account statements to ensure charges are accurate.
- Identify and investigate discrepancies between invoices, contracts, rate plans, and agreed-upon pricing.
- Reconcile charges, payments, credits, adjustments, and outstanding balances.
- Process and track billing adjustments, credits, and corrections.
- Process orders for Agents
- Coordinate wireless orders with carriers, suppliers, and internal teams.
- Track orders from submission through completion and ensure requests are processed accurately and on time.
- Follow up with carriers and vendors regarding account issues, billing discrepancies, orders, and credits.
- Maintain organized documentation for account changes, orders, invoices, and correspondence.
- Prepare reports and spreadsheets related to account activity, billing,



orders, and reconciliations.
- Assist with month-end account reconciliation and reporting.
- Provide administrative support to the wireless operations and accounting teams as required which include 3 way reconciliation with required teams.

Qualifications

- 1–3 years of experience in account reconciliation, billing, wireless administration, telecommunications, or a related field.
- Experience working with wireless carrier accounts is an asset.
- Strong attention to detail and numerical accuracy.
- Strong Excel and spreadsheet skills.
- Experience reviewing invoices and identifying billing discrepancies.
- Ability to understand account statements, charges, credits, and adjustments.
- Strong organizational and time-management skills.
- Excellent communication and follow-up skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Comfortable working independently and resolving discrepancies with limited supervision.

Key Skills

- Account reconciliation
- Billing and invoice review
- Wireless account administration
- Order processing
- Data entry and accuracy
- Microsoft Excel
- Problem solving
- Vendor/carrier communication
- Organization and time management
- Attention to detail

Pay: $40,000.00-$45,000.00 per year

Benefits

- In office parking
- Store discount

Work Location: In person

📌 Wireless Account & Ordering Coordinator (Vaughan)
🏢 Value Mobile
📍 Vaughan